No. They didn't actually have the items they advertised.

Yes, as a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.