Hi, Ruth P. Sorry, it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. In your case, we suggest you contact us in time and give us your order number, we will check for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on mobile/phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Tracking https://www.newchic.com/account/orderlist.html
Thanks for your understanding in advance.