Dear Paula C.,
Thanks for your order # 53644462 and we are sorry for the inconvenience caused.
The order # 53644462 was placed on 2018/8/25 and shipped out by Air Parcel Register on 2018/8/27 with tracking number CP371713484CN.
We have also informed you in details via your registered email address. Please kindly check your spam/email later.
You can visit the website below to view all shipping methods and their delivery times.
https://www.newchic.com/shipping-methods-hc160.html
Also, you can find more details in your Newchic account - View Order - My Order - Order Tracking.
Hope you can receive your order ASAP.

Further assistance, please kindly contact us.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
We hope you get your order soon. Thank you.