I tried to redeem my voucher for half head highlights to be informed they are no longer taking the voucher and they had told ncrowd to give a refund to everyone. I then emailed ncrowd as their is no contact number asking for a refund that was 4th july, i checked my emails and spam no reply so i emailed again last week and i am still waiting on a reply
Asked by julie s. on 7/22/2015
9 Answers
sharon B.7/24/2015
You had an appointment this morning at 10 am. You text messaged us at 10:46 pm that you were not able to make it. If you read on your voucher we require a 24 hour cancelation. We also informed you of that when you canceled. No refund sorry
Claire R.7/23/2015
A: Try to contact carl@ncrowd.com
They are pretty useless but he is a manager. Good luck.
They are pretty useless but he is a manager. Good luck.
Jeannie N.7/23/2015
They are very difficult to get in touch with. Good luck. I know that some people contacted the state of Kentucky for assistance in dealing with them.
bree v.7/23/2015
I'm sorry you got roped into buying from them. They are a very poor company and I believe will be going bankrupt very shortly as their predecessors did. I advise you to contact customer service daily in order to make your point. I hope they refund you, but don't hold your breath. They robbed me of $85 in credits I had that I can't get back. I will never use this company or recommend them to anyone. If you have any credits sitting on your profile you should use them up as soon as possible.
Orlando M.7/23/2015
Hi Julie I experience the same frustration I never got through on the phone and they did respond to my e mails. After I complained and posted my comments I got two e mails of concern n apology from the company. They assured me that I would be refunded and given a $10.00 credit. I can't confirm if they did until I receive my visa statement. I still will not recommend this company to anyone
Bruce L.7/23/2015
I don't know how they sleep at night knowing that our hard earned money is down the drain.
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