MyPerfectResume Questions & Answers

Here’s what consumers have asked with answers from MyPerfectResume staff and previous consumers.

130 questions answered

5% answered in 1 day

Question:

Hi, i am from india, how much i would have to pay once i have completed my resume? Hi, i am from india, how much i would have to pay once i have completed my resume?

Answer:

Thank you for contacting us and we're sorry about the delayed response! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account. If you want to avoid any recurring charges simply cancel the account before the 14-day trial expires. You may contact our Customer Service Department using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST)

By Laura T., Social Media Specialist over a year old

Question:

Hi there i am trying to call them on australian and newzealand numbers but not working. can anyone give me a suggestion? thanks

Answer:

Thank you for getting in touch with us, Sukhs! You may contact our Customer Service Department using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST)

By Laura T., Social Media Specialist over a year old

Question:

How do i cancel? How do i cancel?

Answer:

Thank you for getting in touch with us, Janice! You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

By Laura T., Social Media Specialist over a year old

Question:

I want to cancel and when i called the guy was rude and hung up on me. I want to cancel and when i called the guy was rude and hung up on me.

Answer:

We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

By Laura T., Social Media Specialist over a year old

Question:

I want to cancel the subscription. i have been charged over 25 pounds monthly for over 5months now .this is unfair and fraud. brayeus@yahoo.com I want to cancel the subscription. i have been charged over 25 pounds monthly for over 5months now .this is unfair and fraud. brayeus@yahoo.com

Answer:

Hello, Braye: We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services. When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as: -Sales Page -Payment Page -Processing Purchase -Confirmation Page -Payment Confirmation E-mail With this in mind, we advise you to contact our Customer Service Department in order for us to properly assist you with this subject. United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST)

By Laura T., Social Media Specialist over a year old

Question:

I did my resume on this platform about a month ago and paid for the fee. however, on 13th july, 2018, i was charged 10 times the initial amount i paid I did my resume on this platform about a month ago and paid for the fee. however, on 13th july, 2018, i was charged 10 times the initial amount i paid

Answer:

Hello, Aisha: We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services. When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as: -Sales Page -Payment Page -Processing Purchase -Confirmation Page -Payment Confirmation E-mail With this in mind, we advise you to contact our Customer Service Department in order for us to properly assist you with this subject. United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST)

By Laura T., Social Media Specialist over a year old

Question:

Does it cost money to create my resume Does it cost money to create my resume

Answer:

Hello, Craig: Thank you for getting in touch with us and we're sorry about the delayed response! We offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.

By Laura T., Social Media Specialist over a year old

Question:

I don't want my home phone number on my resume i prefer my cell phone how do i change that ? I don't want my home phone number on my resume i prefer my cell phone how do i change that ?

Answer:

Hello, Sargiz: Thank you for getting in touch with us! In order for us to assist you with this matter you will need to contact our Tech Support Team at: United States and Canada: 855.213.0348 Our representatives are available from: Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST)

By Laura T., Social Media Specialist over a year old

Question:

Hi team , how you are debited the amount from my account kindly refund the amount to my account i no need the resume kindly refund the amount pleaseee Hi team , how you are debited the amount from my account kindly refund the amount to my account i no need the resume kindly refund the amount pleaseee

Answer:

Hello, Srividhya: Thanks for getting in touch with us! We encourage you to contact our Customer Service Team regarding your subscription/charges. Please be advised that all of our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day trial period and every month afterward unless you choose to cancel your subscription beforehand. Please contact us at 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST).

By Laura T., Social Media Specialist over a year old

Question:

Warning !!!!!!!!! this is a lier company. this company keep taking $36 from my account. i never had any service from this company. Warning !!!!!!!!! this is a lier company. this company keep taking $36 from my account. i never had any service from this company.

Answer:

Hey Nelson, Thanks for getting in touch with us. We encourage you to contact our customer service team regarding your subscription/charges. Please be reminded that all of our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day trial period and every month afterward unless you choose to cancel your subscription beforehand. Please contact us at 855.213.0348, Monday Friday 8:00 AM to 8:00 PM (CST).

By Laura T., Social Media Specialist over a year old

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