Hello, Braye:

We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.

When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:

-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail

With this in mind, we advise you to contact our Customer Service Department in order for us to properly assist you with this subject.

United States and Canada: 855.213.0348
Monday Friday
8:00 AM to 8:00 PM (CST)
Saturday
8:00 AM to 5:00 PM (CST)
Sunday
10:00 AM to 6:00 PM (CST)

United Kingdom: 0800. 189. 0676
Monday Sunday
9:00 AM to 9:00 PM (GMT)

Australia: 800.758.379
Monday Friday
8:00 AM to 8:00 PM (AEST)
Saturday
8:00 AM to 5:00 PM (AEST)
Sunday
10:00 AM to 6:00 PM (AEST)

New Zealand: 0800. 005. 199
Monday Friday
8:00 AM to 8:00 PM (NZST)
Saturday
8:00 AM to 5:00 PM (NZST)
Sunday
10:00 AM to 6:00 PM (NZST)