ModLily Questions & Answers

Thanks for your feedback. First of all, sorry for any inconvenience that it may bring. Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase. In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received. Regards,

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

We offer warehouse in USA and UK, if you want to return, you can follow our return process. Our system will send return address to you. And we offer return label for return. Here is our return policy:https://www.modlily.com/return-policy-a90.html

The period of return process depends on your return country. Lf in USA, it normally take five days for refund. And we offer return label for return. Here is our return policy:https://www.modlily.com/return-policy-a90.html We are located in China, but the warehouse for return is in USA. If there is still any inquiry, please feel free to reply and I will be always here to help.

Thanks for your contact and we will be responsible for wrong item or wrong size sent. You can contact our customer service team directly about this issue. We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

Thank you for your question. If you need to return, you can apply for a return on our website. If you don't know how to apply, you can tell our customer service the name of the product you want to return, and our customer service will apply for a return for you. You can click on this link to view the return process and our return policy， https://www.modlily.com/return-policy-a90.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

Please sign in your account and submit ticket about return. Or you can find your order and then start a return process by yourself. We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

We offer 30 days return service after delivery. Lf you are American customer and choose to use our return label, we will only charge 9.99 USD for exchange which is the cost of return label. Lf you are non-American customer or dont use our return label, we dont charge for exchange to same item in different size. Here is our return policy:https://www.modlily.com/return-policy-a90.html

You can sign in your account and then you will see your order, you can submit return request in your account.

Dear customer, Thank you for your question. If you need to return, you can apply for a return on our website. If you don't know how to apply, you can tell our customer service the name of the product you want to return, and our customer service will apply for a return for you. You can click on this link to view the return process and our return policy， https://www.modlily.com/return-policy-a90.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily