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I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

I just ordered a dress from them as well. :( unfortunately I saw a beautiful simple wedding dress for the beach and though wow I love it and its cheap. I sure hope it what I want. More than that I hope I receive it. :( Have you received yours?