Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address, dont forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

They will charge you what you paid to ship, and then when you return it, you have to wait for them to receive it. Once they receive it as shown on the screen, you still have to wait, and then they can send you another one. Go onto their website and click exchange item.