ModLily FAQ | Sitejabber

Question:

Did anybody get a refund back i've had an order & it's shocking wouldn't fit a 7 year old the pictures on the web site look fab i've sent them back the next day and have had to get a ticket number and they keep saying customers should understand they are cheap and my expectations are high! are the having a laugh i sent £55 and had too pay £10.40 too send it back i'm at a loss already please let me know about your refunds thankyou Did anybody get a refund back i've had an order & it's shocking wouldn't fit a 7 year old the pictures on the web site look fab i've sent them back the next day and have had to get a ticket number and they keep saying customers should understand they are cheap and my expectations are high! are the having a laugh i sent £55 and had too pay £10.40 too send it back i'm at a loss already please let me know about your refunds thankyou

Answer:

Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,

By Sofia M., over a year old

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Question:

Why if it is a us company is it charging for international shipping within the us? Why if it is a us company is it charging for international shipping within the us?

Answer:

Dear customer, Thank you for your question. Because our shipping address is in Asia and our return address is in North America. Thanks Modlily

By Rotita R., over a year old

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Question:

I want to order 2 swim suits. where are these items being shipped from?

Answer:

Hello, we ship the order from China

By Sofia M., over a year old

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Question:

I ordered a few items yesterday but inadvertently, paid twice for the same order. i did cancel one order but my two credit cards have been charged $113.25 each. please refund one of my credit cards. I ordered a few items yesterday but inadvertently, paid twice for the same order. i did cancel one order but my two credit cards have been charged $113.25 each. please refund one of my credit cards.

Answer:

Contact your CC company and cancel the transaction

By Bernadette O. over a year old

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Question:

I have two orders to send back and i submitted tickets and received no reply. call the telephone also. I have two orders to send back and i submitted tickets and received no reply. call the telephone also.

Answer:

I returned two items the day after I received them on May 10th, and have yet to receive a refund. It's not May 23rd. They make it difficult to speak to them with odd online chat times like midnight and 3:00 am. They will do anything NOT to refund the money. The other review sites says good luck with a refund and if you get it, it will be 20 days or more.

By Rhonda P. over a year old

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Question:

Hi modlily, do you realize how many bad reviews your business have? that is really sad. it looks like you have good styles but if you business is not what you claim to be i will not risk placing an order. sad, sad!!!! Hi modlily, do you realize how many bad reviews your business have? that is really sad. it looks like you have good styles but if you business is not what you claim to be i will not risk placing an order. sad, sad!!!!

Answer:

I agree with you. This company is not shipping orders.

By Rod C. over a year old

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Question:

I received my order yesterday and want to send 2 bathing suit back where do i send back for a refund

Answer:

Here is the mail reply I received today concerning my request for a return. "We are sorry for that. How about we apply 15% refund for the trouble to you and you can sell it or send it to someone who can wear, ok? If you return the item, it will take a long time to ship back and it will cost too much, it is not worth, right?

By Pat M. over a year old

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Question:

I ordered a bathing suit almost 2 months ago and still haven't received it. the tracking on it shows it has been in shanghai qi yun since april 21. when i created a ticket they just keep telling me to wait. well almost 2 months since i ordered and it doesn't take that long to ship. i assume it has been lost in transition somewhere and i don't know who to contact. it is frustrating to say the least. I ordered a bathing suit almost 2 months ago and still haven't received it. the tracking on it shows it has been in shanghai qi yun since april 21. when i created a ticket they just keep telling me to wait. well almost 2 months since i ordered and it doesn't take that long to ship. i assume it has been lost in transition somewhere and i don't know who to contact. it is frustrating to say the least.

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

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Question:

Hi i'm wandering when my purchase will arrive, need a tracking number Hi i'm wandering when my purchase will arrive, need a tracking number

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

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Question:

I haven't received and order i sent out on 2/25/16 I haven't received and order i sent out on 2/25/16

Answer:

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

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ModLily Questions & Answers

Why if it is a us company is it charging for international shipping within the us? Why if it is a us company is it charging for international shipping within the us?

I want to order 2 swim suits. where are these items being shipped from?

I have two orders to send back and i submitted tickets and received no reply. call the telephone also. I have two orders to send back and i submitted tickets and received no reply. call the telephone also.

I received my order yesterday and want to send 2 bathing suit back where do i send back for a refund

Hi i'm wandering when my purchase will arrive, need a tracking number Hi i'm wandering when my purchase will arrive, need a tracking number

I haven't received and order i sent out on 2/25/16 I haven't received and order i sent out on 2/25/16

Can’t see your question? Ask to get answers from the ModLily staff and other customers.

ModLily Questions & Answers

Why if it is a us company is it charging for international shipping within the us? Why if it is a us company is it charging for international shipping within the us?

I want to order 2 swim suits. where are these items being shipped from? I want to order 2 swim suits. where are these items being shipped from?

I have two orders to send back and i submitted tickets and received no reply. call the telephone also. I have two orders to send back and i submitted tickets and received no reply. call the telephone also.

I received my order yesterday and want to send 2 bathing suit back where do i send back for a refund I received my order yesterday and want to send 2 bathing suit back where do i send back for a refund

Hi i'm wandering when my purchase will arrive, need a tracking number Hi i'm wandering when my purchase will arrive, need a tracking number

I haven't received and order i sent out on 2/25/16 I haven't received and order i sent out on 2/25/16

Can’t see your question? Ask to get answers from the ModLily staff and other customers.

I want to order 2 swim suits. where are these items being shipped from?

I received my order yesterday and want to send 2 bathing suit back where do i send back for a refund