Luvme Hair Questions & Answers

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Here’s what consumers have asked with answers from Luvme Hair staff and previous consumers.

42 questions answered
17% answered in 1 day
Question:

How long has your wig lasted?

Answer:

Hi Liz, Our hair is 100% human hair and best virgin hair which is high quality and very healthy. The wigs can last a long time with proper care.

By Luvme H.,
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Question:

Does this product come from china? i've had very bad experiences ordering clothes and wigs from china...the wigs looked like wild animal hair.

Answer:

Hi Roxanne, We are based in USA, but have factories and warehouses in different countries. All the units are sold online. You can check our website to order, and we ship out for you. The shipping is automatically assigned, pls don't worry. Our hair is 100% human hair and best virgin hair which is high quality and very healthy.

By Luvme H.,
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Question:

Why does the site don't fully acknowledge their error in sending units that were not ordered and make sure the return protocol is difficult & unfair?

Answer:

Hi Tammie, We had received your email, our customer service colleague is contacting you to solve this. Pls don't worry. Kindly check more details in your email. Any problems pls feel free to contact us. We will try our best to help you solve it.

By Luvme H.,
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Question:

Answer:

Hi, my friend, You know we have thousands of customers. Every customer has their own feels, demand, and liking. We can't make every customer satisfied, but we will do our best to improve our customer experience in all aspects. We accept good or bad reviews, good feedback is our motivation, bad reviews let us continue to reflect and improve. You can also check our social media FB page or IG, many ladies share their beautiful pictures and love our wigs there.

By Luvme H.,
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Question:

I just made a purchase do to the negative reviews i only purchased one is love to buy more so i'm gonna wait and see how this experience goes.

Answer:

Hi Tracie, Our hair is 100% human hair and best virgin hair which is high quality and very healthy. The hair can last a long time with proper care. You know we have thousands of customers. Every customer has their own feel, demand and liking. We can't make every customer satisfied, but we will do our best to improve our customer experience in all aspects. You can also check our social media page, there are many customers love our hair. We have return policy, any problem you can contact our customer service Stella@luvmehair.com, we will help you solve it. Pls don't worry.

By Luvme H.,
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Question:

Can anyone post a before and after photo using luvme hair products?

Answer:

Yes I can I am a full believer of this site it's everything

By Rachel C.
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Question:

If a transaction did not go through does luvme still charge your credit card cause they have the number?

Answer:

Hi Ora, If a transaction did not go through, we can't still charge your credit card. The money will go back to your card. Pls don't worry.

By Luvme H.,
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Question:

I ordered a unit this morning. will this unit be 100% human hair as stated? has anyone had 1 sewen in and if so how long did it last?

Answer:

Hi LaJoska, Our hair is 100% human hair ans best virgin hair which is high quality and very healthy. The hair can last a time with proper care.

By Luvme H.,
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Question:

Can i use product on the celebrity wig

Answer:

YES it is human hair so you treat it like your own head of hair! Curl it wash it and dye it! You can put holding spray and foam

By Doyellow D.
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Question:

1. does your lace front & full lace wigs come with lace around perimeter to be cut to fit & 2. can i get a small cap wig

Answer:

Hi Teresa, 1. Our frontal lace wig uses lace frontal and hair bundles to sew into a whole wig. The lace area is ear to ear, not all around. Our full lace wig comes with lace all around. 2. Four our 360 lace wig, customized 4x13 frontal wig, closure lace wig, and U part wig, we offer small cap size 21.5 inch. We write the size option in the FAQ. If you want small cap size, pls check what kind of wig you buy or you can send an email to us to confirm. Or you can leave a message in the order notes, then we will contact you.

By Luvme H.,
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Can’t see your question? Ask to get answers from the Luvme Hair staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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