Hi Tracie,
Our hair is 100% human hair and best virgin hair which is high quality and very healthy. The hair can last a long time with proper care.
You know we have thousands of customers. Every customer has their own feel, demand and liking.
We can't make every customer satisfied, but we will do our best to improve our customer experience in all aspects.
You can also check our social media page, there are many customers love our hair.
We have return policy, any problem you can contact our customer service Stella@luvmehair.com, we will help you solve it. Pls don't worry.

I love my unit and I'm a first time wig wearer very soft jus have a pro install for the first time