LoseTheBackPain Questions & Answers

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Here’s what consumers have asked with answers from LoseTheBackPain staff and previous consumers.

46 questions answered
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Question:

Answer:

Not sure about the refunds. I also don't understand the negative reviews, but it sounds like these people never gave the product an honest chance. Ive used it for 15 years now. No complaints. It's true, they do have an ongoing monthly shipment option, but Ive never used it. I tried it initially, but then canceled with no problem. I simply order when I need it.

By Esteban M.
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Question:

Which is better, heal n' soothe or super joint support

Answer:

Q: Which is better, Heal n' Soothe or Super Joint Support That depends on what you are trying to accomplish, Heal n Soothe, is a Proteolytic Systemic Enzymes formula, designed for two primary purposes, To breakdown and remove excess metabolic waste including excess scar tissue, that can build up inside the Joints, Blood Vessels, Soft Tissues and in our Organs. Once the enzymes attach to that metabolic waste, it is then processed by the body and removed from the body. The second specific function of the enzymes is to regulate the biological processes that control the body’s inflammatory response, so if you can remove the metabolic waste from the body and then control the bodies inflammation, your body will then be better to be able to repair is self... Now… Super Joint Support, is a specific blend of Type II Collagen, Glucosamine, Chondroitin and MSM, designed to help the body stimulate Chondrocytes, the very cells that can regenerate joint cartilage. Further 72, Water soluble Ionic trace minerals were added, for bone, joint and ligament support as well as support the body with a balanced approach to having the body be and function in a balanced state again allowing the body to heal its self. We added Vitamin K2, D3, and B12, as co-factors to the Minerals and the Collagen to help them work even better, and finally we added a natural analgesic in the form of White Willow Bark to help the body deal with pain as well as ALA for nerve based pain. That said, they both are great products for helping to control Inflammation and to help heal soft tissue so for optimal results, we would suggest one of several options: 1. Each product can be taken separately and at different times, meaning only taking one product for several months at a time, and not using the other product during those months, this way you can gauge the effect of each product separately. 2. Heal n Soothe can be taken first for several months, to clean out and prepare the joint for recovery, before starting Super Joint Support, and after several months, both Heal n Soothe and Supper Joint Support can be taken daily till results are achieved. 3. For optimal results, we suggest taking both Heal n Soothe and Super Joint Support, daily till results are achieved Note: Results do very and there is no way to gauge a time line for use of these product, however, we have seen Heal n Soothe produce results in a matter of days and from clinical results it takes about 12 to 16 weeks for metabolic optimization to start to take place in the joint. Thanks for asking… http://www.losethebackpain.com/back-pain-relief-products/ Steve

By Eva K.,
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Question:

I thought i was just buying a book but i have been getting charged every month for one thing or another i would just like to cancel my direct debit with losethebackpain. my name is diana felton and i live in australia but cannot find anyway i can cancel. can y ou help me please

Answer:

I was also frustrated that they kept sending merchandise and charging on my credit card. I called the number listed beside their charge on my credit card bill and asked them to cancel any future shipments. I got one more charge which the person I talked with said was already processed and she couldn't stop. But, at last it ended. If it hadn't, my next step would have been to call my credit card company and direct them to not process any more charges from this company. I agree that calling from Australia would be worth it.

By Joy S.
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Question:

Heal n soothe does it work is it a scam?

Answer:

Ironically, Enzymes are the only class of supplements that are measured in units of work that they do, that is why you will see, different letters behind the enzymes as enzymes are not measured by mg of weight but by the number or units of the substrate they can breakdown. So we can say 100% that they enzymes do work, so we know they work, the question is, did you take them long enough or did you take enough of them to make a difference in your body so that you could feel the difference. If you did not, and you did not feel a difference that does not mean it is a scam. All the best to you.

By Eva K.,
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Question:

I have never had back pain. i have been unknowingly paying you 13.94. i have never signed up to you. cancel immediately. and a refund would be nice. jenni olenski

Answer:

For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new

By Eva K.,
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Question:

Http://www.sitejabber.com/reviews/www.losethebackpain.com i was just about to order a six month supply of the "super joint support" but after reading all the bad reviews, i'm afraid to help myself from all my pain. back to the drawing board :(

Answer:

Be very careful on the site as it emphasises "free" offers. Watch that you are not "encouraged" into signing up for more than you want.

By Mary M.
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Question:

I have not been able to connect with your online address.what gives.

Answer:

Hi Jean, Thank you for your question. You can please contact us via the link below, we look forward to hearing from you. https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new Our Best Wishes Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K.,
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Question:

Answer:

Hi Don, Thank You for your question. The $1 charge you have seen is a temporary authorization charge that will be voided. Best wishes, Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K.,
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Question:

How do i get them to stop sending me stuff that i did not order.

Answer:

Hi Peggy! Our preferred way for you to contact us is through the Submit a request form in our online helpdesk system found here: https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new The reason thats our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request. However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here: http://www.losethebackpain.com/contact-us/ Thank you, Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K.,
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Question:

I just placed an order yesterday and would like to cancel it.

Answer:

We can not help you here, as we do not know who you are, you have to use this link: https://thehealthybackinstitute.zendesk.com/tickets/new And it is not advised to post you name on this site... Steve

By Eva K.,
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