Hi Peggy!

Our preferred way for you to contact us is through the Submit a request form in our online helpdesk system found here:

https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new

The reason thats our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us.

It also notifies our customer support team by email that you have submitted a request.

However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here:

http://www.losethebackpain.com/contact-us/

Thank you,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com

You can refuse a package when the shipper brings it. Or afterward, also. A shipper can send it back "refused". If it is us mail already there, write "refused, return to sender".

Call your debit or credit card bank. Have them stop payments.

Stop payments through the site -- IF they even have an entry field that will let you, haha!

Complain online the the BBB, but be very specific, with dates, charges, actions taken. That works better than some $#*!ed rant.