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Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.
There is not a phone number and they never replied to my emails or my request during in the ticket order. However, I contacted them many times regarding the money they charged me but never shipped any items and then one day the order was deleted from their system so I could not make requests in the ticket order either. The only way I was able to resolve this was to file a complaint to paypal, then someone contacted me right away and issued the refund. Thank goodness I used paypal or I feel this company overseas would have never refunded my money or responded back..
Hi Conor, If you paid for it to be expedited, i. E. By courier, it usually takes about that time. They do provide a tracking number with which you can track your order once shipped. You have to keep tabs on your order page to certify when it has been shipped (date). After that is done, counting the Days. If you find it has not been shipped after a few days, get in contact with them by opening a ticket to enquire. Remember its not like picking up an item in a shop and then walking out with your paid up goods, it may take a couple of teneis, unless it was marked within 24 hr. Dont worry, they are true to their word and bona fide,
The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button. Shipping time based on the below shipping method: Expedited Shipping: 3-5 business days Postal Expedited Shipping: 6-8 business days Postal Service - Tracking: 10-18 business days Postal Service - No Tracking10-20 business days
Try contacting their non-existing customer service! Or maybe read the reviews before buying from this website.
Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear customer, We apologize for the confusion. Please be noted the online tracking information will only be updated once the package arrives at the next location. Your package has not arrived at the next transit depot, so there is no tracking information available now. Please kindly be patient in waiting for the update. You may log in your account and submit a ticket to contact our customer service dept. if you need to know more details about the package. They will help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Dear customer, We apologize for the confusion. Please be noted the online tracking information will only be updated once the package arrives at the next location. Your package has not arrived at the next transit depot, so there is no tracking information available now. Please kindly be patient in waiting for the update. You may log in your account and submit a ticket to contact our customer service dept. if you need to know more details about the package. They will help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Dear customer, We apologize for the concern. Could you please provide us with your Order Number, so we can help you check the order status? And it seems you tried to check your order via web-page, right? Please be advised the web-page system is not stable recently. Sometimes the order might disappear due to the system bug. Please kindly try to log into your account again via APP. You will be able to find your order in APP. Hope you understand it.
