Just wondered why my order says despatched - #42350949. - tracking no. GV716005945GB- but track pkge says 'number can't be found - not on carriers...

asked by Heather W. on 12/28/20

1 Answer
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Dear customer,

We apologize for the confusion. Please be noted the online tracking information will only be updated once the package arrives at the next location. Your package has not arrived at the next transit depot, so there is no tracking information available now. Please kindly be patient in waiting for the update.

You may log in your account and submit a ticket to contact our customer service dept. if you need to know more details about the package. They will help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html

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