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Here’s what consumers have asked with answers from Justfly.com staff and previous consumers.
This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Hi there, As per checking your booking, the ticket that you cancelled is non-refundable. No refund can be processed as ticket is only applicable for future travel credit.
It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Hi Anne, Thanks for reaching out to us on SiteJabber. You can find information on our cancellation policy here http://www.justfly.com/help/faq/I-have-to-cancel-my-flight We always recommend that you confirm your reservation directly with the airline 48-72 hours prior to departure, regardless of where you book. This is to ensure that your flight is scheduled to take off as usual. If you have any questions or concerns, send us a private message and we'll be happy to help! Kind wishes, JustFly Team
Hi there, This all depends on the airline fare rules. We would suggest contacting our customer care team at 1-800-717-5015. They will be able to answer your questions accordingly. Kind wishes, JustFly Team
