Justfly.com Questions & Answers

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Here’s what consumers have asked with answers from Justfly.com staff and previous consumers.

56 questions answered
5% answered in 1 day
Question:

Will i get to my destination on time ?

Answer:

Hi Greg, If you're concerned about your booking, send us a private message with your 9-digit booking reference number and tell us what the issue is. We'll reach out to you help. Kind wishes, JustFly Team

By Sarah C., Customer Experience Specialist
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Question:

I've been reading a lot of negative reviews. what is the cancellation policy and if i choose not to cancel when is a good time to call and confirm we have seats. i am flying from another state to get on our original flight so it's a big concern for me if they were to cancel the flight hours before as i don't live in that state.

Answer:

Hi Anne, Thanks for reaching out to us on SiteJabber. You can find information on our cancellation policy here http://www.justfly.com/help/faq/I-have-to-cancel-my-flight We always recommend that you confirm your reservation directly with the airline 48-72 hours prior to departure, regardless of where you book. This is to ensure that your flight is scheduled to take off as usual. If you have any questions or concerns, send us a private message and we'll be happy to help! Kind wishes, JustFly Team

By Sarah C.,
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Question:

Are they trusted ?

Answer:

I would not trust them again. Once was enough. RUN away!

By Wade P.
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Question:

Can i cancel a flight reservations that i made yesterday?

Answer:

Hi there, This all depends on the airline fare rules. We would suggest contacting our customer care team at 1-800-717-5015. They will be able to answer your questions accordingly. Kind wishes, JustFly Team

By Sarah C.,
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Question:

Answer:

Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team

By Sarah C.,
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Question:

How reliable is justfly

Answer:

They are not reliable at all. Take your business somewhere else.

By Benjamin S.
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Question:

Has anyone heard of justfly.com? i'm trying to book flights to india, and the tickets are $300 apiece cheaper on justfly. is this too good to be true?

Answer:

This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY

By BRIAN B.
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