JustFab Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. The duplicate charge on your bank account was only a pre-authorization to check if your card was valid and it will drop off after 24-48 business hours or up to 5-7 business days. You may also contact your bank regarding this. Our system only collects a single charge once an order ships out.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two check-out options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount on your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which becomes $49.95 in VIP credit (good toward any 2-piece outfit/bundle or individual item up to $80). The "skip-the-month" feature is a tool we offer our members so they can have more control over their membership. Any time you don't want to participate -- for example, if you don't see anything you want to buy that month -- you can "skip the month" from the 1st to the 5th and you won't be billed. There is no limit to the number of times you can skip. We would also like to let you know as a VIP member, we are sending you email reminders consistently, that's twice each month; one on the 1st to let you know about your new collection, and another on the 5th of the month for skipping reminders for you not to be billed for the month. You may also check your email preferences or set up an alarm on your mobile phone, so rest assured you will not be able to miss to skip the month. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month. Also, normally, it takes 1-2 business days at our warehouse for packaging and regular shipping takes 6-14 business days.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. As for now, our system only accepts regular credit or debit cards (Mastercard, Visa, Discover, and American Express), PayPal, and Apple Pay.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding canceling your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You will not be charged for the VIP membership as long as you do not place any initial order with the introductory offer as a VIP member online.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. No, you will not be charged as long as you do not reactivate your VIP membership.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your membership, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. We are a BBB-accredited business with millions of members. If you would feel more comfortable talking to someone on the phone, our Member Services Team is available 24/7 at 1-866-337-0906.