I have had reoccurring instances where just fab has charged my account twice for the same order. When I call them they say that they only have one transaction and to check with bank. But there is money missing from my account that went to their company. How do I get my money back?

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I have had reoccurring instances where just fab has charged my account twice for the same order. When I call them they say that they only have one transaction and to check with bank. But there is money missing from my account that went to their company. How do I get my money back?

asked by Megan F. on 6/26/15

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Chad A. [JustFab Rep] · Answer 1 · 2023-12-27T07:50Z

Chad A. [JustFab Rep]

on 12/27/23

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. The duplicate charge on your bank account was only a pre-authorization to check if your card was valid and it will drop off after 24-48 business hours or up to 5-7 business days. You may also contact your bank regarding this.

Our system only collects a single charge once an order ships out.

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marie c. · Answer 2 · 2015-12-08T04:29Z

marie c.

on 12/8/15

Your bank should be able to get your money back

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Pamela R. · Answer 3 · 2015-06-28T07:41Z

Pamela R.

on 6/28/15

Send a copy of your bank charges highlighting the 2 identical charges to just Fab. Let them know you will take legal action if money is not returned.

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Rachel W. · Answer 4 · 2015-06-26T06:11Z

Rachel W.

on 6/26/15

Call the baklnk and report fraud, they will look into and they will get u the help u need...

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Laura A. · Answer 5 · 2015-06-26T03:07Z

Laura A.

on 6/26/15

If you paid through PayPal you can reclaim via them as a duplicate payment

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Lucinda R. · Answer 6 · 2015-06-26T02:57Z

Lucinda R.

on 6/26/15

Tell your bank that this is a fraudulent charge

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JustFab Questions & Answers

I have had reoccurring instances where just fab has charged my account twice for the same order. When I call them they say that they only have one transaction and to check with bank. But there is money missing from my account that went to their company. How do I get my money back?

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