Joss & Main FAQ | Sitejabber

Question:

Why is large item shipping so expensive? $175 in shipping for a rug? that's outrageous. Why is large item shipping so expensive? $175 in shipping for a rug? that's outrageous.

Answer:

Currently, if you make a purchase and pay the $9.95 shipping and handling, you get free shipping for the next 30 days. Not sure if that app! Iues to large items.

By Kathi V. over a year old

See more answers (2)

Question:

Can you return anything purchased? Can you return anything purchased?

Answer:

Yes, If you return the item and keep the refund in your account for a future buy, your return is free. If you want cash, you pay return shipping. Unfortunately they just changed their shipping charges policy. You must buy $49 worth to get free shipping to you.

By Eleanor M. over a year old

Question:

Why don't the individual items have reviews for them? Why don't the individual items have reviews for them?

Answer:

I wish they did. There were many items I received not worth the cost of postage.

By Eleanor M. over a year old

Question:

If shipping to canada, will i be charged duty? also, i have read reviews that say i won't know the total that will be charged to my credit card until after i submit my credit card... which is then too late to pull out if shipping is not reasonable. i'd love to order from the site... but just want answers to these questions first please. thanks If shipping to canada, will i be charged duty? also, i have read reviews that say i won't know the total that will be charged to my credit card until after i submit my credit card... which is then too late to pull out if shipping is not reasonable. i'd love to order from the site... but just want answers to these questions first please. thanks

Answer:

You will be able to review the total amount of your order before you finalize it. If the amount is not what you expected, you can cancel it.

By ina M. over a year old

Question:

I am looking at purchasing the nala wine cabinet. it says free shipping as well as free 2-day delivery. can you confirm that i will not be charged any shipping or delivery fees if i order this item. i live in indianapolis, indiana. I am looking at purchasing the nala wine cabinet. it says free shipping as well as free 2-day delivery. can you confirm that i will not be charged any shipping or delivery fees if i order this item. i live in indianapolis, indiana.

Answer:

You will get Free shipping to your home delivered to your door or driveway. If you want the item delivered to the inside of your home and set up, you will have to pay an additional amount, you can contact them at the customer service line to find out how much it is. Hope this helps.

By tammy p. over a year old

Question:

Is thiiis company in canada Is thiiis company in canada

Answer:

Darlene, they have one B&M store and its in Boston, MA. They ship all over and I have had great experience with them. Great Store.

By tammy p. over a year old

Question:

Where do i find your phone number

Answer:

Eva, there customer service number is 800-632-8158 and is found on the front page of site.

By tammy p. over a year old

Question:

Would like to order a catalog Would like to order a catalog

Answer:

Linda, They don't have Catalogs, most of there items are limited quantities at Discount prices and they don't last very long. Its worth checking back with them everyday to see whats new. Hope I helped you Linda. Kind Regards.

By tammy p. over a year old

Question:

I have heard that even if an order has gone through successfully and is in pending condition that they can say that the item is out of stock or unavailable! they can tell you this days later when you have ordered several other items online that all depend on that item! i can't afford for this to happen. i had difficulty ordering my rug. it kept disappearing but it was in my cart on my phone. i finally got the order to go through with paypal and it looks good but i am holding my breath wondering if the item was ever in stock. should i worry? I have heard that even if an order has gone through successfully and is in pending condition that they can say that the item is out of stock or unavailable! they can tell you this days later when you have ordered several other items online that all depend on that item! i can't afford for this to happen. i had difficulty ordering my rug. it kept disappearing but it was in my cart on my phone. i finally got the order to go through with paypal and it looks good but i am holding my breath wondering if the item was ever in stock. should i worry?

Answer:

Hi Patti, I can tell you that I wanted one of their Chaises, it was on sale and was out of stock. So I asked to be notified when they were back in stock & I received the notice about 5 days later! I was impressed, needless to say as I wondered 'if' there really was an on sale chaise. However Patti I found one ON SALE thay I liked even better! When I received it (packaging was amazing) not a mark on the beautiful fabric & I mean beautiful! I am so happy I made this purchase and many others over the last 2 months... shhh but I spent approximately $4,000. Enjoy your shopping and possible purchases! If you have any questions please ask! ~Kim

By Kim G. over a year old

Question:

Please tell me what you have in futons and floor lamps. Please tell me what you have in futons and floor lamps.

Answer:

Ann, you would need to go on the website and type in Futons to see there large selection of Futons, same with the Floor Lamps.

By tammy p. over a year old

Joss & Main Questions & Answers

Why is large item shipping so expensive? $175 in shipping for a rug? that's outrageous. Why is large item shipping so expensive? $175 in shipping for a rug? that's outrageous.

Can you return anything purchased? Can you return anything purchased?

Why don't the individual items have reviews for them? Why don't the individual items have reviews for them?

Is thiiis company in canada Is thiiis company in canada

Where do i find your phone number

Would like to order a catalog Would like to order a catalog

Please tell me what you have in futons and floor lamps. Please tell me what you have in futons and floor lamps.

Can’t see your question? Ask to get answers from the Joss & Main staff and other customers.

Joss & Main Questions & Answers

Why is large item shipping so expensive? $175 in shipping for a rug? that's outrageous. Why is large item shipping so expensive? $175 in shipping for a rug? that's outrageous.

Can you return anything purchased? Can you return anything purchased?

Why don't the individual items have reviews for them? Why don't the individual items have reviews for them?

Is thiiis company in canada Is thiiis company in canada

Where do i find your phone number Where do i find your phone number

Would like to order a catalog Would like to order a catalog

Please tell me what you have in futons and floor lamps. Please tell me what you have in futons and floor lamps.

Can’t see your question? Ask to get answers from the Joss & Main staff and other customers.

Where do i find your phone number