Joss & Main Questions & Answers

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Here’s what consumers have asked with answers from Joss & Main staff and previous consumers.

37 questions answered
43% answered in 1 day
Question:

Curious about a buffet... minor assemblage... what would that mean? just screw on the legs?

Answer:

A: Yes. Simply screw on legs or assemble a few parts and attach. Nothing more. It's never going to be a complicated puzzle. Should always be super simple.

By Moona W.
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Question:

How long would it take to ship to saskatchewan canada

Answer:

Sorry, but I don't know. Customer service would be better able to assist you

By C N.
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Question:

Answer:

Sorry - I have never bought this before

By Gwen D.
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Question:

I ordered one item and got a different one. the creme orchid was substituted for a white one without my permission and j&m want me to pay shipping for returning something i didn't order? why? it was not my fault i received the wrong thing.

Answer:

I too believe that the items are dropped shipped... I too have also purchased different items, all have come on time and I have not yet have had a problem and am very happy with the items ordered...

By Rosie A.
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Question:

I just placed an order to be shipped to montreal, quebec and wonder if i will have to pay some duty fees when it goes through custom

Answer:

I would contact Joss & Main - they should know.

By Marge S.
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Question:

Answer:

Mary, I really cannot help you with your question, especially since I never ordered upholstered furniture. I suggest you call Joss & Main's Customer Service and try to get your answer from them. However, if it's not in the item's description, they might not be able to help you. If you want it badly enough and could live with how it arrives, you either order it as is or forget about it. That's what I would do. Good luck.

By Iingrid A.
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Question:

Answer:

I do not have an answer for you. Sorry.

By Carolyn S.
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Question:

What is the return policy?

Answer:

You have to pay shipping, even if the item is defective.

By Heidi M.
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Question:

Do you ship to homes on vancouver island. are your prices in canadian funds on canadian website. what is your phone number. is shipping costs in canadian funds

Answer:

Sorry, I wish I could help you. All of my purchases have been within the accent category. All came as advertised and promised. Was well pleased with all that I ordered.

By Bill M.
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Question:

Why aren't your items reviewed by customers.

Answer:

Joan, only a small amount of consumers leave feedback. I have purchased a large amount from Joss & Main and have had only great experiences with them. I do my best to leave feedback. I really love this store. Kind Regards.

By tammy p.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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