• JomaShop

JomaShop

Overview

JomaShop has a rating of 4.5 stars from 6,136 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JomaShop most frequently mention customer service, great price, and order number. JomaShop ranks 1st among Watch sites.

  • Service
    566
  • Value
    595
  • Shipping
    599
  • Returns
    281
  • Quality
    579

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.8%
Positive
87
Neutral
2
Negative
9
188
See all photos

What reviewers want you to know

Positive highlights

  • M1A29886 was another happy customer order number for my stainless steel Invicta Diver Watch.
  • M3YB1736 I'm absolutely delighted with my shopping experience at Jomashop.

Critical highlights

  • Good pricing but customer service is lacking if an error happens.
How would you rate JomaShop?
Top Positive Review

“Jomashop is incredible”

Jose O.
4/18/24

Jomashop exceeded all my expectations! From their vast selection of luxury fragrances to their impeccable customer service, every aspect of my shopping experience was top-notch. Their website is user-friendly, making it easy to find exactly what I was looking for. Plus, their prices are unbeatable, offering incredible value for high-quality products. I highly recommend Jomashop to anyone in search of luxury watches and exceptional service. Five stars all the way!

Top Critical Review

“Impossible to reach...”

Brooks B.
2/6/24

Impossible to reach via phone.chat is just a bot so a waste of time. I tried calling numerous times during their working hours and kept getting disconnected. What does a guy have to do to try and spend over $3k on one of their watches? I can't believe they're an ongoing business with that kind of process. Tells me all I need to know about the business. I mean, what if I actually bought something and there was an issue? I can't even reach them just to inquire about a watch.lol I'll look elsewhere...

Reviews (6,136)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (578) order number (240) shopping experience (150) quality products (88) quality watches (77)
Thumbnail of user bortegabose
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Jomashop exceeded all my expectations! From their vast selection of luxury fragrances to their impeccable customer service, every aspect of my shopping experience was top-notch. Their website is user-friendly, making it easy to find exactly what I was looking for. Plus, their prices are unbeatable, offering incredible value for high-quality products. I highly recommend Jomashop to anyone in search of luxury watches and exceptional service. Five stars all the way!

Products used:
All the fragrances I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgel1521
2 reviews
0 helpful votes
April 14th, 2024
Verified purchase

I've been into fragrance all my life, and my only regret is that I didn't know about Jomashop sooner! Jomashop always jas the best deals on my most sought after smell goods. They
Carry an extensive selection of products from sooo many brands... so I always find what I'm looking for. And with the discounted prices Jomashop offers, I only pay a fraction of what retail would be... great for when I want to take a chance on a new fragrance that might be a diamond in the rough! There's a reason I wear the Jomashop sticker on my work badge! M3WY5792

Tip for consumers:
M3WY5792

Products used:
Multiple Mancera fragrances, Coach fragrances, Rochas, Eight and Bob

Thumbnail of user brooksb44
2 reviews
1 helpful vote
February 6th, 2024

Impossible to reach via phone.chat is just a bot so a waste of time.
I tried calling numerous times during their working hours and kept getting disconnected.
What does a guy have to do to try and spend over $3k on one of their watches?
I can't believe they're an ongoing business with that kind of process.
Tells me all I need to know about the business.
I mean, what if I actually bought something and there was an issue?
I can't even reach them just to inquire about a watch.lol

I'll look elsewhere...

Thumbnail of user marcoseliasv
1 review
0 helpful votes
February 29th, 2024

I have made several purchases and the platform is very easy to use, they have many options at an excellent price. M3RW7940

Thumbnail of user israelm280
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Order M3TR0322. If you want to smell like a god, pull up beauties and leave your mark wherever you arrive, get yourself a tester fragance on jomashop at an amazing price.

Thumbnail of user fiannat
1 review
0 helpful votes
April 30th, 2024

Very bad customer service. No one answer during their working hour, very strange. I haven't received my order for almost three weeks. I am leaving the country soon and need to know when my order will be shipped out, otherwise I need to cancel my order. Jomashop is like a ghost company. The issue is not been solved due to no one respond to my email and phone call.

Service
Value
Shipping
Thumbnail of user attxlax
1 review
0 helpful votes
April 26th, 2024

A wonderful shopping experience at Jomashop! M3YB1736

I'm absolutely delighted with my shopping experience at Jomashop. Firstly, the delivery was incredibly fast. My order arrived much earlier than expected, which pleasantly surprised me.

As for the quality of the products, they are simply outstanding. Each item matched the description on the website, and the quality of materials and craftsmanship simply amazed me. Furthermore, the prices for these original items were quite reasonable, making shopping at Jomashop even more appealing.

The overall ordering process was intuitively understandable, and customer support was always ready to assist me with any questions or inquiries.

I highly recommend Jomashop to anyone looking for high-quality original items at affordable prices and fast delivery. This store definitely deserves your attention!

Thumbnail of user calinp5
1 review
0 helpful votes
November 29th, 2022
Verified purchase

Using DHL as transporter is very expensive. I've had to pay 70$ more to receive the watch i've ordered from you

Thumbnail of user luizm24
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Always really fast and trust. It's the third time that I bought there, and it won't be the last. Good price with true products. M35H5944

Tip for consumers:
M35H5944

Products used:
Shoes accessories order M35H5944

Thumbnail of user daeyoungc
1 review
0 helpful votes
May 15th, 2022

The customer service is horrible, and they seem unwilling to solve problems. In my case, they had sent me a fake one. So I tried to return it, but they refused to refund it.

Products used:
Trench coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user vikramv24
1 review
0 helpful votes
February 1st, 2023
Verified purchase

Best site to buy the items as my order was placed on last year Dec and my Order Number: M34M5032.
Thank you Jomashop!

Thumbnail of user kylet382
1 review
0 helpful votes
December 12th, 2022
Verified purchase

Paid extra for express shopping on Joma's website but it was still late.
When I contacted their customer service rep. She said to contact the shipping company.
I asked her to look into for me, she never I did reply back. Had to pay extra huge duty to get in. Canada.
No explanation how duty was calculated.

Thumbnail of user joshual642
1 review
1 helpful vote
December 6th, 2022

I bought 2 tissot watches ranging from 400 after tax. However they said my payment has declined and allowed my bank to let it go through. Later that day I check my account and it was shockingly low. I asked them why is my account low and will they give me back the money they double charged. They keep on sending me emails and not willing to help me. I got frustrated and still am. I will keep them though bc they are gifts for my grandparents. If you are willing to spend extra 30 to 50 like on ebay or Amazon or chrono or maybe a different site it would be worth it.

Thumbnail of user janiceg661
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Great deal on my new Ray Bans! Customer service is excellent and I get so many good compliments on my sun glasses -

Order #M*******

Thumbnail of user innai8
1 review
0 helpful votes
March 21st, 2023
Verified purchase

I like my new watch! Thanks jomashop for fast shipping and good quality!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamarag256
1 review
0 helpful votes
May 7th, 2022
Verified purchase

The site is not credible and personnel was very rude and inappropriate with me. Name is Farouk, he didn't give me a chance to talk about my order, and was not helpful and he hung up on me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thydal1
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

The packaging was great and the delivery was fast. I try not to use too much plastic so I was a bit bothered with the extra stickers but I understand some people like it. Maybe this can be an option at check out if they want freebies like that.

Thumbnail of user alvinh131
2 reviews
0 helpful votes
May 18th, 2023
Verified purchase

I ordered five fragrances, four came in one box and one came separately for some reason. The one that came separately leaks if held upside down and the packaging for both wasn't the best, so minus one star for that. However, it was decently timely in getting to me (make sure the item says in stock or it might come way longer than you want it to) and the prices were very good so I can't complain much.

Thumbnail of user harukaj
3 reviews
1 helpful vote
January 21st, 2021

Purchased a watch that cost over $4000 but returned it as we were told by the manufacturer (OMEGA store) that the watch was not waterproof/defective and would cost hundreds to fix it. Returned the item to Jomashop with the test results as evidence, they still claimed there was nothing wrong with the watch and questioned the methodology as to how OMEGA tested it. We were charged a restocking fee. They did not provide their evidence of the test results so questionable on what basis they claimed the watch was not defective. The unresponsiveness as well the difficulty in making a return, not to mention the lack of integrity is astounding. I would not recommend this store to anyone.

Tip for consumers:
Just because it's new, do not assume it's without flaws/defects. They sent me a defected luxury watch and took $500 as a restocking fee.

Products used:
Luxury Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user marlonf38
1 review
0 helpful votes
April 6th, 2023
Verified purchase

Purchase 3 men's watch with big discount (Invicta, CK, and TechnoMarine). My orders arrived to me safe and what is amazing is that they give you timely update. In jomashop, online purchase is hassle free. Definitely, ill order again!

Thumbnail of user mariand85
1 review
0 helpful votes
December 6th, 2021

I ordered 2 burberry sunglasses (same model) they both came bent and crooked, the writing on them was faded, very disappointed, don't know if they're fake or no

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryans792
1 review
0 helpful votes
July 27th, 2020

Thank you for fulfilling your great product to me and giving me the great customer service fast and speedy delivery quality products

Thumbnail of user julesv27
1 review
0 helpful votes
January 3rd, 2023
Verified purchase

I have bought watches from Jomashop 12 years ago and just recently, perfect service always. Customer service people are great, products top notch. Never had to use the Jomashop warranty but if I had to, I would expect the very same level of service.

Thumbnail of user brandonh506
1 review
0 helpful votes
October 26th, 2021

Don't shop here! Absolutely the worst customer service I've had yet with a company when purchasing a watch, and a supposed "high value brand new " watch. I was a brand new customer and ordered an invicta automatic watch from them and the issues started from there. The watch never said it was out of stock or back ordered or anything of the sort, I processed to purchase it being told it would ship asap. Only to find out days later it's not even in stock and apparently on back order, who sells stuff like that. Then it finally shows up and the bracelet on it is defective right out of the damn box! It is suppose to fit snug against the watch case and one side is so loose It looks like it's going to fall off and jingles like a damn bell constantly when worn because of it. And you can clearly see in the pictures how the bottom of the case it meets flush with the band and there is no gap, yet the top has a gap wide enough to sit in and rattles incessantly. I promptly contact them after all the bs and I'm told to basically go to hell. WORST CUSTOMER SERVICE EVER!

Tip for consumers:
Some actual customer service

Products used:
Invicta watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user selinu
1 review
0 helpful votes
November 10th, 2022
Verified purchase

I ordered a parfum. I received it without any problem but the delivery came late.

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From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

Business History

Jomashop.com has been in the wholesale and retail trade of luxury goods such as watches, fine writing instruments, handbags, luxury crystal since 1987 here in New York City. Jomashop has been providing its customers a combination of price, selection and service for over 20 years. Our goal has been to earn the trust and satisfaction of the customer. We offer competitive pricing, but we also knew low prices alone could not make our business superior. We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.

Our success is due to the long, continued relationships with our customers. Whether you're shopping with us for the first time or have bought from us many times before, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can phone and speak to our experienced customer service representatives for more personal and spontaneous assistance. Your comfort, security and confidence are our utmost concern.

Company Representative

Thumbnail of user jomas
Joma S.
Manager
Typically does not respond to reviews
Roee is the Customer Service Manager at Jomashop.com. His role is dedicated to ensuring that Jomashop customers conclude their orders happy and satisfied. When he's not busy shining his head, Roee enjoys long walks in the park and helping make things right by customers.

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4.5
6,136 reviews
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