JJ's House Questions & Answers

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Here’s what consumers have asked with answers from JJ's House staff and previous consumers.

276 questions answered
14% answered in 1 day
Question:

Hi, just reading reviews im worried i have placed an order for 2 bridesmaid dresses and 2 pair of shoes if these do not fit i wish to return

Answer:

Hi Louise W, Please tell us your order number. If you have fitting problems after received the parcel, please contact us. Thank you for your time and cooperation.

By JJ's House R.,
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Question:

I found a beautiful wedding dress that is exactly what ive been looking for, i am however very apprehensive about ordering the dress due to customer service reviews i have read.. how can i be assured that you will take care of me?

Answer:

DO NOT ORDER from this company. You will suffer heartache, pain and anguish and most certainly ruin your wedding day.

By cathy b.
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Question:

What is the return policy?

Answer:

I was told they would do a full refund and many weeks later no refund!

By Cassandra R.
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Question:

I ordered a dress just know 8/25 and picked expedited delivery it said 3-6 days will i have it by next wednesday?

Answer:

You can contact our Live Chat or send an email to service@jjshouse.com if you have any concerns.

By JJ's House R.,
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Question:

Want to order a shawl from your company. how long will it take to get to canada?

Answer:

Normally 3 to 5 days to make the shawl and another 3 to 6 days for the shipment. You can contact our Live Chat or send an email to service@jjshouse.com if you have any concerns.

By JJ's House R.,
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Question:

Hello im interested in a dress but what about my measures? if it does fit is for my wedding somas be perfect :)

Answer:

All dresses have measurements listed. Please check with the measurements before you buy. We also provide Custom Made service to tailor make the dress for you. You can contact our Live Chat or send an email to service@jjshouse.com if you have any concerns.

By JJ's House R.,
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Question:

Answer:

You can contact our Live Chat or send an email to service@jjshouse.com if you have any concerns.

By JJ's House R.,
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Question:

Answer:

It depends on what dresses you buy. All dresses are made to order no matter what size you choose. Normally it takes 7 to 12 days to make a dress. We have the tailoring time on each page of each dress, you can check it. Ou can contact our Live Chat or send an email to service@jjshouse.com if you have any concerns.

By JJ's House R.,
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Question:

I am wondering about the champagne color. is it as yellow as it seems in the pictures?

Answer:

I really don't know about the champagne color. I ordered a red dress it was not a deep red. I was ok with the color of the dress. You may asked them to send you a color sample before ordering. Good luck

By Patricia T.
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Question:

Answer:

JJs is located in China but they also bill from GB. Because they were out of the country I had to get a clearance from their bank. I normally wouldn't have gone any further but my aunt got married a year ago and ordered all of her bridesmaids dresses which were beautiful :)

By Alicia J.
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