JJ's House Questions & Answers

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Here’s what consumers have asked with answers from JJ's House staff and previous consumers.

276 questions answered
14% answered in 1 day
Question:

Answer:

Use their size chart

By ambereen t.
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Question:

Together with 2 other girls, we wille be bridesmades. we need a dress, but it is very hard to find 1 dress that all of us like. now we decided to buy different dresses but with the same colour/fabric. i would like to know if we order 3 different dresses and we put the same colour name, the colours and fabric will exactly be the same or not.

Answer:

My daughter did the same colour but different styles - great service from ASOS and Next, would recommend either company.

By Ann J.
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Question:

Hi i am considering ordering a wedding dress from jjshouse. please advice

Answer:

This is my wedding dress and im extremely happy indeed. There is 50/50 for sure on reviews which makea it very hard.to go ahead. Glad i bit the bullet and ordered this dress

By Rebecca H.
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Question:

Answer:

I haven't bought the veil, but I did buy the three tiered peticoat. Even the peticoat was of great quality and finished very well. I would not hesitate to buy from JJ's house for that. I have bought some veils from Etsy and they were a great price, but need etc be adjusted because they were made off centre. Give JJ's a chance. I have never been disappointed.

By Alice H.
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Question:

What if i order the dress & i just don't like it. can i return it?

Answer:

Hi Leah. Please note that all dresses are made to order. We don't sell dresses in stock and that's why our return policy is different from others'. Should you have any concerns, please send us an email to service@jjshouse.com. Lisa U. It is being really ridiculous that you, as a competitor, always use this despicable way to mislead our customers. We do respect all true feedback from our customers. However, we will contact Sitejabber reagrding the comments you post and the purpose you post the dishonest feedback to mislead our customers.

By JJ's House R.,
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Question:

I live in the united kingdom and after reading reviews, i am a bit concerned how much it will cost me for delivery, tax etc. for a dress advertised at £99. any advise would be greatly appreciate. not ordered yet, but thinking of doing so.

Answer:

I paid £26 for customs but when I complained they did refund it.

By Eithne G.
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Question:

I want to order a dress, but my event is august 9th and i want to be sure that i receive it in time. is this enough time to receive the dress?

Answer:

They are fast in sending you their stuff! Only problem is their sizes and depends on the material. They are located in China and They don't do exchanges. Just money back!

By Vina M.
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Question:

I am thinking about ordering a mother of the bride dress but after reading reviews it appears that size can be an issue with your company and then you charge to send it back if it doesnt fit according to the size ordered. is this normal considering if it were your mistake?

Answer:

Hi Colleen, Thank you for your inquiry. Please be assured that if it is our mistake, surely we'll take the responsibility. When you place the order, we highly suggest you refer to our measuring guide first and choose custom size. Then the dress will fit you well. We also have many customers who are satisfied with our dresses. You may check the photo gallery on our website: http://www.jjshouse.com/style-gallery/. Please feel free to contact our customer service team if you need further assistance. Kind Regards,

By JJ's House R.,
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Question:

Is this website reliable?

Answer:

Hi, please feel free to contact us by sending emails to service@jjshouse.com if you have any concerns. We are more than happy to serve you.

By JJ's House R.,
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Question:

I want to order a dress from you, but i am very concerned about all the complaints. can you promise me a quality product, made according to my measurements, and arrival within 4 weeks?

Answer:

Hi, please rest assured that we will make your dress according to your measurements if you choose Custom Size and we can promise the quality of the dress. It takes 7-13 days to make a dress depending on what dress you choose and another 3 to 6 days for the shipment. For more information, please send us an email to service@jjshouse.com.

By JJ's House R.,
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