Jeulia Questions & Answers

Here’s what consumers have asked with answers from Jeulia staff and previous consumers.

146 questions answered

11% answered in 1 day

Question:

I usually wear a 7 1/2 ring but am measuring an 11 with the jeulia size chart. do the rings run small? i'm reluctant to order. I usually wear a 7 1/2 ring but am measuring an 11 with the jeulia size chart. do the rings run small? i'm reluctant to order.

Answer:

Hello, our ring size is standard, I think it's better to choose size as one ring you already own. Rings with a particularly thick band will feel tighter than a thin band; in these cases, we recommend buying a full size larger than your normal ring size.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

Do the rings ever make fingers turn yellow or green from the band or the metal? Do the rings ever make fingers turn yellow or green from the band or the metal?

Answer:

No, my ring not turn my finger green. I love my ring from here.

By marcel v. over a year old

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Question:

The looks amazaing, and i am looking for a new wedding set...my only concern is will it turn my finger green if i wear it everyday? The looks amazaing, and i am looking for a new wedding set...my only concern is will it turn my finger green if i wear it everyday?

Answer:

Yes, yes it will. These rings turn an awful Rusty color

By Heather B. on 4/12/24

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Question:

When a ring is getting shipped and there are no engravings if the sizing is somehow incorrect could the ring be returned>

Answer:

Yes without engraving they can arrange for an exchange but Do not take the tag off the ring and they have you send pictures to show the ring is still new

By Crystal G. over a year old

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Question:

Are the saphires or gem stones real Are the saphires or gem stones real

Answer:

No... man made

By Jason G. over a year old

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Question:

I am trying to do an exchange, but usps insists the address i was given for return is not a deliverable address...... please help I am trying to do an exchange, but usps insists the address i was given for return is not a deliverable address...... please help

Answer:

Hi Kathy, Thanks for support Jeulia Jewelry. We are sorry for late reply. May I have the order number or the name on the shipping address please? So I can find your order and assist you better. Any questions, please feel free to contact us by calling 1-800-315-2361, emailing us service@jeulia.com, starting online chat or messaging on Facebook.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

If i order now how long does it take to arrive If i order now how long does it take to arrive

Answer:

Hello, the final delivery time equals processing time plus shipping time, in general ring's processing time is 3-5 working days, customized ring is 10 workings days, shipping time is 2-4 working days.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

I'm looking at one of the skull rings. does anyone have one and love it? it would be an engagement ring and i want it to be perfect I'm looking at one of the skull rings. does anyone have one and love it? it would be an engagement ring and i want it to be perfect

Answer:

If the skulls (or anything on the ring) is black don't do it. The black on my rings started rubbing off within a month and they REFUSE to refund my money. I'm VERY disappointed.

By Dana T. over a year old

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Question:

Can the rings be worn daily? Can the rings be worn daily?

Answer:

Do you wear it daily? How has it held up?

By Kris U. over a year old

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Question:

Has anyone purchased a ring from jeulia and had it shipped to canada? i ordered my ring october 10 and 2 weeks later, still nothing... Has anyone purchased a ring from jeulia and had it shipped to canada? i ordered my ring october 10 and 2 weeks later, still nothing...

Answer:

I have ordered to Canada. It takes a little longer than two weeks so don't panic. BUT... I agree with Kathi A's post. Go with another company. The quality is NOT good, and DO NOT EVER expect even "OK" costumer service!

By Kris U. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Jeulia Questions & Answers

I usually wear a 7 1/2 ring but am measuring an 11 with the jeulia size chart. do the rings run small? i'm reluctant to order. I usually wear a 7 1/2 ring but am measuring an 11 with the jeulia size chart. do the rings run small? i'm reluctant to order.

Do the rings ever make fingers turn yellow or green from the band or the metal? Do the rings ever make fingers turn yellow or green from the band or the metal?

The looks amazaing, and i am looking for a new wedding set...my only concern is will it turn my finger green if i wear it everyday? The looks amazaing, and i am looking for a new wedding set...my only concern is will it turn my finger green if i wear it everyday?

When a ring is getting shipped and there are no engravings if the sizing is somehow incorrect could the ring be returned> When a ring is getting shipped and there are no engravings if the sizing is somehow incorrect could the ring be returned>

Are the saphires or gem stones real Are the saphires or gem stones real

I am trying to do an exchange, but usps insists the address i was given for return is not a deliverable address...... please help I am trying to do an exchange, but usps insists the address i was given for return is not a deliverable address...... please help

If i order now how long does it take to arrive If i order now how long does it take to arrive

I'm looking at one of the skull rings. does anyone have one and love it? it would be an engagement ring and i want it to be perfect I'm looking at one of the skull rings. does anyone have one and love it? it would be an engagement ring and i want it to be perfect

Can the rings be worn daily? Can the rings be worn daily?

Has anyone purchased a ring from jeulia and had it shipped to canada? i ordered my ring october 10 and 2 weeks later, still nothing... Has anyone purchased a ring from jeulia and had it shipped to canada? i ordered my ring october 10 and 2 weeks later, still nothing...

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When a ring is getting shipped and there are no engravings if the sizing is somehow incorrect could the ring be returned>