We live in Ajax, Ontario Canada and we both have cards with JC Penney. I called today August 25, 2016, at 1:45 pm to make a payment on my husband's card. I told the clerk that I made a payment with my CIBC debit card last month on my account and I would like to do the same for my husband. I was told that I cannot. I explained further but she did not attempt to help. She then passed me on to her supervisor. The supervisor was also not knowledgeable about the payment system. Eventually, she saw that I did make the payment and she was able to do the same for my husband. Is it possible to inform your staff that it is ok to make a payment with a CIBC debit card from Toronto?
asked byon 8/25/16
More questions about JCPenneyWhy is your shipping slow fucking slow i ordered an item on 11/26/18 not processed till 11/30/18 say it will deliver 12/05/18 Has anyone ever been asked by an online merchant to send photos of government IDs after payment cleared, to release your belongings for shipping? Hello. I did not receive my package Is it a good idea to purchase the appliance extended warranty J.C. Penney offers? What kind of people do you think you have working as customer service reps? I can see now why you are going out of business. Have fun on unemployment JCPenney has the WORST customer service. If you ever have a problem with your order (and trust me, you WILL) - wait times are over an hour! Why does jc penny increase price on merchandise then state 50% off sale.?To me that is a big rip off. Why is it that the Stafford men's t shirts v neck, are rough,and in the same package one may be soft. My wife uses these to sleep in and likes them but can't figure out why some are soft and the others rough if made from the same material. on this past Tuesday I stop in at JCPenney to look around, I didn't have my credit card neither did I have my 25% off coupon, needless to say I did make a purchase,I told the cashier that I didn't have neither one, she said I can look up your credit card but you need the coupon to get the 25%off, I've shopped there before and other cashiers have given me the coupon sale because they have a scan sheet at their register, I bought the items any way but I think I'll take my items back for a refund and I won't be shopping there anymore!!!! Poor customer service with an attitude.......
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