K W.

I ordered a black hoodie from JCPenny in XL. It arrived with a security tag firmly attached. I called JCPenny and they agreed to send a new one in white since they were out of black, and the nearest Penny's is 2 hours away. They said to get rid of the black one which I did. What arrived in a package with an enclosed label and a label on the clear plastic bag that both said XL white hoodie. The clear bag was torn at the bottom, inside was a size Small plain white t-shirt. I called and they said to donate the t-shirt to charity and they would refund my money since I told them I have no one in the family it would fit. I don't think they believed me but pacified me with the refund. I told my family we should never order from JCPenny online again after this double bad experience with online ordering. Which is sad because JCPenny has always been my husbands favorite store. My husband and I argued about it because he grew up loving JCPenny and has always loved JCPenny. JCPenny abandoned our growing, thriving city and now this.