iHerb Questions & Answers

Dear Valued Customer, Sorry for any delays in responding to your message. Have you already started the return process? What is the order number? This information will allow us to assist you further. Also, we do not charge any customer for live chat. We hope to hear back from you soon.

Dear Valued Customer, We regret to hear of this and always want out Customer Service team to deliver the amazing support our customers have come to expect. After looking into this order, it shows as being successfully delivered by the carrier. May you please provide the return tracking number so we can look further into this? We hope to hear from you soon.

We have many products which may help with kidney stones. However, Stone Free by Planetary Herbals is currently out of stock. We apologize for the inconvenience and recommend selecting 'Notify Me' to be informed when the product is available again.

Dear Valued Customer, When selecting the carrier, it will clearly state that customs duties and fees are included in the price. However, if it does not clearly state such, it is likely that such fees may be asked by the local government prior to them releasing the package. Hopefully we have helped!

Dear Valued Customer, Unfortunately, we cannot accept home phone numbers due to security concerns. Home phone numbers can be replicated much more easily and cell # numbers offer more issues for criminals trying to conduct cyber crime. Unfortunately, we cannot delve too much into the difference and benefits as that would defeat the purpose of the security measure. However, customers can place orders by logging in using their Facebook and/or Google accounts. We wish you and your loved ones the best of health during these times!

Dear Valued Customer, All of our products are 100% authentic and purchased from the manufacturer directly. We do this to avoid any issues in quality and we even provide contact information for each manufacturer so you can contact them yourself and don't have to take our word for it! We hope you decide to try the amazing products we offer at unmatched prices!

Dear Valued Customer, We do not currently have any delays to Malaysia despite everything going on with COVID-19. We hope you choose to shop with us soon!

We have recently started shipping products to select countries in Africa! Which country are you looking to ship products to? We hope to hear from you soon so we can answer your question.

Yes, iHerb purchasing most of it products directly from the manufacturer and the remaining we purchase from only verified distributors. You can be assured that you are buying genuine products from iHerb.Com