iHerb Questions & Answers

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Here’s what consumers have asked with answers from iHerb staff and previous consumers.

82 questions answered
13% answered in 1 day
Question:

Is it free shipping for orders over $20 usd?

Answer:

It depends on what you buy, Shipping Saver items cost less to ship. In the USA there is now $1 Shipping or Free over $20. In other countries there is $4 Shipping or Free over $40. Besides, you can use my promo code AHK4146 in your busket to get more benefits and discounts (5-20 % off). Good luck

By Vlad T.
Question:

Hai. i am from india. if i buy any supplement powder from your website. in the date of delivery i have to pay customs fee also?

Answer:

Yup. And it can be hefty so, beware.

By Abc X.
Question:

I'd like to know why my order is taking so long to ship (13days now). why i can't talk to a person and not an answering machine. and why they can't at least send an email about whats going on.

Answer:

Contact via live chat.

By Abc X.
Question:

Answer:

I do not know the answer but it may be that iherb does not take Visa debit card. I would say that you could email or chat with them to try to find out how to make your purchase, but I think there is almost zero chance that you will get a prompt quality answer to your question. You will only have wasted your time. Forget about ordering from iherb. Also they have a horrible retirun policy and if you make high dollar purchases, you deserve some protection to return items that are not satisfactory.

By Dachsie L.
Question:

“order never arrived/never refunded/poor customer service" from vasslls'review. is it true or not?

Answer:

Hi Jeff, I have ordered from Iherb several times, always no problem. July 19th I ordered again from iherb. According to their email my pakage should be delivered by July 22,2015, But I have not. So I sent a email to iherb help desk for some update info and the iHerb Customer Service Chris Legaspi replied my email in time and tell due to customs clearance. Today I received my ordered stuffs in very good conditon. The following are the log files from the Canada Post. Hope this helps. 2015/08/05 16:42 TORONTO, ON Item in transit to Post Office 13:11 TORONTO, ON Attempted delivery. Notice card left indicating where item can be picked up. 08:52 TORONTO, ON Item out for delivery 08:22 TORONTO, ON Item processed 4:57 MISSISSAUGA, ON Item processed 2015/08/04 17:18 MONTREAL, QC Item processed 10:27 MONTREAL, QC Item was released by Customs and is now with Canada Post for processing 10:18 VILLE ST-LAURENT, QC Item has arrived in Canada and was sent for further processing. 2015/07/22 15:54 International item has left originating country and is en route to Canada

By Andy B.
Question:

I am interested in buying some essential and carrier oils. since i live in singapore, could you please let me know shipping costs, delivery times and any other costs.

Answer:

Cheaters be careful of them. I placed an order costs me 402.31$ and wants me to pay 555.55$ for customs egypt.and they refuse to process a refund until i accept to pay 305.26$ for shippment and then they will return the rest of my money which is just 97$. They are a big cheaters. Hurts me

By Alyaa s.
Question:

Answer:

It's impossible. You can get up to 15% off, but not 50! I can propose you to use my coupon code AHK4146 There is plase for it in your busket. Good luck!

By Rimma T.
Question:

Hi i've read some reviews about adding costs onto delivery in certain countries. i'm just wanting to buy 2 elf eyebrow kits at $3 each. and the cheapest elivery option of $4 something. is this the amount i would pay or would something else be added on. i'm in the uk. thanks denva

Answer:

If the total of your order with shipping is under £15 you pay no extra

By Mrs J.
Question:

What is the general shipping time to chile? are any extra fees and taxes added on besides the shipping costs?

Answer:

http://www.iherb.com/info/Shipping#international I would recommend you follow the steps they outline on the website and then contact them directly if you have any additional questions. International shipping usually has to be calculated on a case by case basis, and they wouldn't be responsible for any additional fees charged by Chile (Customs, etc.)

By Lisa W.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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