ID.me Questions & Answers

Here’s what consumers have asked with answers from ID.me staff and previous consumers.

35 questions answered

3% answered in 1 day

Question:

I have all my documents and still; havent been able to get verified. its been many weeks and cannt even get a live person to speak with. can som I have all my documents and still; havent been able to get verified. its been many weeks and cannt even get a live person to speak with. can som

Answer:

Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me to speak with a live representative.

By Jessica D., over a year old

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Question:

I ask and even cry out for help, but people use that for an opp. to attack not assist. can you help me? I ask and even cry out for help, but people use that for an opp. to attack not assist. can you help me?

Answer:

Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.

By Jessica D., over a year old

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Question:

Is company open or bankrupt why no one working Is company open or bankrupt why no one working

Answer:

Hello! We are happy to help you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for assistance.

By Jessica D., over a year old

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Question:

I'm not familiar with all of the different files like pdf , jpg exe. can all of the forms requested be uploaded in pdf format. I'm not familiar with all of the different files like pdf , jpg exe. can all of the forms requested be uploaded in pdf format.

Answer:

Hello! Yes, ID.me accepts PDF documents. You may upload all of your documents in the PDF format.

By Jessica D., over a year old

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Question:

My account says temporarily suspended. how do i get it unsuspended? it keeps telling me to sub a ticket, but i have been submitting tickets. My account says temporarily suspended. how do i get it unsuspended? it keeps telling me to sub a ticket, but i have been submitting tickets.

Answer:

Get mad. Anger is a gift. My account has been "Temporarily" suspended since February 25th, and I am in the same boat. Been submitting trouble tickets every day, Yesterday I filed complaints with the BBB and the FCC, and I intend to put this sham company on blast on the internet every chance I get. If they get enough complaints in the right places and enough bad press, I figure they will have to act on the trouble tickets that they have been intentionally ignoring or they will eventually lose their contracts and have to shut down. Get mad, unite with the rest of your people, and take action.

By Daniel B. on 3/7/24

Question:

Can i be sent money through id.me? Can i be sent money through id.me?

Answer:

Hello Kevin! Receiving cash back on a qualifying purchase made through the ID.me Shop is the only scenario where money would be transferred from ID.me to a member. If you have any questions, please contact us at sj.support@id.me. We are happy to help. -Olivia, ID.me Please see an overview of our cash back program here: https://www.id.me/cash-back-overview

By Olivia C., on 7/17/23

Question:

If someone is in outraging me to do this for irs tax purposes are they being dishonest trying to steal my identity If someone is in outraging me to do this for irs tax purposes are they being dishonest trying to steal my identity

Answer:

Hello Scott. We kindly ask that you email our team at sj.support@id.me for guidance. We look forward to hearing from you. -Olivia, ID.me

By Olivia C., on 7/17/23

Question:

How do i get directions for completing id>me How do i get directions for completing id>me

Answer:

Hello Lanarva! Please email sj.support@id.me for assistance with your verification. In your email, please note which organization you would like to verify your identity for so that our team may provide relevant instructions. -Olivia, ID.me

By Olivia C., on 7/17/23

Question:

When will i get my tax money since i done my identity When will i get my tax money since i done my identity

Answer:

Hello! ID.me's role is limited to the identity verification process. Please contact the organization you verified for directly with any questions regarding payment. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are happy to help! -ID.me Social Response Team

By Olivia C., over a year old

Question:

Que pasa si no puedo entrar ami cuenta por q puso primero el dia despues el mes de mi fecha de nacimiento como arreglan eso? Que pasa si no puedo entrar ami cuenta por q puso primero el dia despues el mes de mi fecha de nacimiento como arreglan eso?

Answer:

Hola Silvia, Es posible cambiar la información que ingresaste a la cuenta. Si te olvidaste la contraseña o cambiaste su número de teléfono para entrar a su cuenta, por favor avísanos. Podemos ayudarle a acceder a la cuenta. Mandanos un correo electrónico a sj.support@id.me. Tenemos agentes que hablan español y pueden asistir con el proceso. Muchas gracias por su tiempo y ¡esperamos escuchar de usted pronto! Cordialmente, Adam, ID.me

By Jessica D., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ID.me Questions & Answers

I have all my documents and still; havent been able to get verified. its been many weeks and cannt even get a live person to speak with. can som I have all my documents and still; havent been able to get verified. its been many weeks and cannt even get a live person to speak with. can som

I ask and even cry out for help, but people use that for an opp. to attack not assist. can you help me? I ask and even cry out for help, but people use that for an opp. to attack not assist. can you help me?

Is company open or bankrupt why no one working Is company open or bankrupt why no one working

I'm not familiar with all of the different files like pdf , jpg exe. can all of the forms requested be uploaded in pdf format. I'm not familiar with all of the different files like pdf , jpg exe. can all of the forms requested be uploaded in pdf format.

My account says temporarily suspended. how do i get it unsuspended? it keeps telling me to sub a ticket, but i have been submitting tickets. My account says temporarily suspended. how do i get it unsuspended? it keeps telling me to sub a ticket, but i have been submitting tickets.

Can i be sent money through id.me? Can i be sent money through id.me?

If someone is in outraging me to do this for irs tax purposes are they being dishonest trying to steal my identity If someone is in outraging me to do this for irs tax purposes are they being dishonest trying to steal my identity

How do i get directions for completing id>me How do i get directions for completing id>me

When will i get my tax money since i done my identity When will i get my tax money since i done my identity

Que pasa si no puedo entrar ami cuenta por q puso primero el dia despues el mes de mi fecha de nacimiento como arreglan eso? Que pasa si no puedo entrar ami cuenta por q puso primero el dia despues el mes de mi fecha de nacimiento como arreglan eso?

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