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Here’s what consumers have asked with answers from Hoveround staff and previous consumers.
So sorry to hear that. I am no longer living with my father-in-law, but I can add to my earlier review and comments. The company did exactly the same thing to him, again. A year later. They got in touch to say that Medicare had accepted their appeal and that the chair was now finally his, and they sent a guy round with the paperwork for signature and everything looked great. It subsequently turned out that Medicare hadn't approved anything and didn't know anything at all about the appeal, and that they were not going to pay. The story that Hoveround gave me was smoke and mirrors and back came the bill for the chair again. As far as I know, a year and a half on, the chair is still not officially his. I probably won't hear anything more about it now, but I'm quite glad I don't have to deal with these people yet again.
NO,NO,NO! You must make absolutely sure that the battery is fully charged BEFORE you use it! It tells you that in the instructions! Please read the entire instructions from cover to cover!
Mine charge up about same when new I get a shudder feeling if I don't charge my battery`s when chair moves.
The best answer I have for you is to cancel your order with them and do not accept it if it arrives anyway. Then, go to a local or nearby medical equipment store or pharmacy. By the date of your post, you have probably already taken possession of the Hoveround and have learned what the rest of us did. As for a positive thing about them, at least they have a cup holder, a side bag, and they can get you from point a to b (hopefully).
I doubt if they are focused on service improvements because the large profit margin is in the initial purchase of the chair, not in doing warranty work or maintenance. Just a thought.
Hey Nancy, thank you for reaching out. Although the application process is lengthy and sometimes out of our control, we are committed to providing an excellent Hoveround experience and always do what we can to move the process along as quickly as possible. In order to protect your health information please give us a call at 941-800-5180 so we can assist you.
