Houzz Questions & Answers

Question 1

Question:

Is it a real website? Is it a real website?

Answer · 2016-06-05T01:28Z

Answer:

I assume so. Every responder addressed matters related to Houzz

By robin f. over a year old

Question 2

Question:

I ordered a wedding present from houzz. houzz terrible customer service is the worst i have ever experienced. my purchase was for a drop dead date of a wedding. i began contacting them on the 16th of june with a call to customer service number asking if i ordered the item that day if it would arrive on time. i left a message, and there was a recorded message saying that someone would be back with me within 24 hr. i never got any response. i called again on the 18th and again no response. i finally posted a message on the web site on the 20th asking that the package be delivered at my sister’s house in california, since it would not arrive before i left for her house a couple of days before the wedding. i got an answer back saying i would need to pay more postage to have it shipped there. i responded asking how much extra postage. no one responded till the 23rd, three more days of waiting. someone called me from customer service and i asked that the package be shipped. they promised that they would be in touch with the shipping department and would get back with me once the package had shipped. i didn’t hear anything more till the 30th, and the package still hadn’t been sent. i outlined all the efforts i had made and that the delay was the fault of houzz, and that therefore the package should be shipped the fastest possible way. finally, on july 1, the package was shipped, ups ground. the wedding came and went, and the package didn’t arrive in time. needless to say, i will never, never order from houzz again. heidi I ordered a wedding present from houzz. houzz terrible customer service is the worst i have ever experienced. my purchase was for a drop dead date of a wedding. i began contacting them on the 16th of june with a call to customer service number asking if i ordered the item that day if it would arrive on time. i left a message, and there was a recorded message saying that someone would be back with me within 24 hr. i never got any response. i called again on the 18th and again no response. i finally posted a message on the web site on the 20th asking that the package be delivered at my sister’s house in california, since it would not arrive before i left for her house a couple of days before the wedding. i got an answer back saying i would need to pay more postage to have it shipped there. i responded asking how much extra postage. no one responded till the 23rd, three more days of waiting. someone called me from customer service and i asked that the package be shipped. they promised that they would be in touch with the shipping department and would get back with me once the package had shipped. i didn’t hear anything more till the 30th, and the package still hadn’t been sent. i outlined all the efforts i had made and that the delay was the fault of houzz, and that therefore the package should be shipped the fastest possible way. finally, on july 1, the package was shipped, ups ground. the wedding came and went, and the package didn’t arrive in time. needless to say, i will never, never order from houzz again. heidi

Answer · 2020-01-15T12:15Z

I'm with you, I will never order from HOUZZ! I am so done ordering online, especially from HOUZZ!

Question 3

Question:

Do you have a telephone number. Do you have a telephone number.

Answer · 2015-07-02T01:38Z

Answer:

Why do you want my phone number?

By Patricia V. over a year old

Question 4

Question:

How do i get my order to actually go through? i've tried about a dozen times with 2 different cards and on 2 different browsers and keeps saying "unable to process order" i am using a gift card and then paying the remainder on my card. is that the issue? How do i get my order to actually go through? i've tried about a dozen times with 2 different cards and on 2 different browsers and keeps saying "unable to process order" i am using a gift card and then paying the remainder on my card. is that the issue?

Answer · 2015-06-24T01:35Z

Go to the BBB. Have all your facts ready when you do so. I never ordered directly from Houzz. I used a contractor they had listed that out right stole $13,000 plus from us. I submitted a review based on that fact and they wouldn't post it. I had to go to site jabber, then all the sudden they posted my review. Could have been a coincidence. It was the BBB that finally got us our cabinets. It was a lousy install with missing parts, but at least we got something for our money. I have seen a lot of complaints about people not receiving their products ordered directly through Houzz, or not being happy with the quality. I will never look to Houzz again for contractor reviews. Nor will I have anything to do with them for that matter, given the other complaints I've seen. It was fun looking at their pictures for fun and ideas though. I wish you all the best of luck!

Houzz Questions & Answers

Is it a real website? Is it a real website?

Do you have a telephone number. Do you have a telephone number.

I found a sectional i'd like to order bit debating due to bad reviews. has anyone had a great furniture delivery?

My order was delivered to wrong address. i did receive it eventually. this is order #1715-9276-8646-3436.

Does the material come in one piece if order 10 yards or does it come in 10x1 yard pieces.

Does the material come in on piece if purchased 10 yards

We were charged twice both times we ordered. one order was cancelled without contacting us. two interior designers in newport beach said stay away.?

I would like to speak with a real person on the phone. i have questions about getting covers for two couches and 2 recliners.

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