Go to the BBB. Have all your facts ready when you do so. I never ordered directly from Houzz. I used a contractor they had listed that out right stole $13,000 plus from us. I submitted a review based on that fact and they wouldn't post it. I had to go to site jabber, then all the sudden they posted my review. Could have been a coincidence. It was the BBB that finally got us our cabinets. It was a lousy install with missing parts, but at least we got something for our money.

I have seen a lot of complaints about people not receiving their products ordered directly through Houzz, or not being happy with the quality. I will never look to Houzz again for contractor reviews. Nor will I have anything to do with them for that matter, given the other complaints I've seen. It was fun looking at their pictures for fun and ideas though.

I wish you all the best of luck!