I ordered a wedding present from Houzz. Houzz terrible customer service is the worst I have ever experienced. My purchase was for a drop dead date of a wedding. I began contacting them on the 16th of June with a call to customer service number asking if I ordered the item that day if it would arrive on time. I left a message, and there was a recorded message saying that someone would be back with me within 24 hr. I never got any response. I called again on the 18th and again no response. I finally posted a message on the web site on the 20th asking that the package be delivered at my sister’s house in California, since it would not arrive before I left for her house a couple of days before the wedding. I got an answer back saying I would need to pay more postage to have it shipped there. I responded asking how much extra postage. No one responded till the 23rd, three more days of waiting. Someone called me from customer service and I asked that the package be shipped. They promised that they would be in touch with the shipping department and would get back with me once the package had shipped. I didn’t hear anything more till the 30th, and the package still hadn’t been sent. I outlined all the efforts I had made and that the delay was the fault of Houzz, and that therefore the package should be shipped the fastest possible way. Finally, on July 1, the package was shipped, UPS ground. The wedding came and went, and the package didn’t arrive in time. Needless to say, I will NEVER, NEVER order from Houzz again. Heidi

asked by Heidi H. on 7/10/15