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Hoteling Questions & Answers

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Here’s what consumers have asked with answers from Hoteling staff and previous consumers.

38 questions answered
32% answered in 1 day
Question:

Depuis 4 jours j'envoie des mails mais personne ne me répond, nous avons réserver un voyage mais nous n'avons toujours pas reçu de confirmation de réservation, par contre la somme du séjours a bien été prélevé. comment je peux faire pour avoir la moindre information sur mon séjours?

Answer:

Bonjour Angeline, Je suis sincèrement désolé pour le $#*! en vous répondre. S'il vous plaît nous contacter au 33182880668 et notre agent vous aidera. Cordialement, L'équipe Hoteling

By Hoteling T.,
Question:

Need to add my brother to booking reference #7413202. no response yet from customer service.

Answer:

Hi Chuck, Thank you for being in touch with us here. I'm sorry for the delay in responding you. You can call our Customer Service on 001 888 9997710 and our agents will assist you. Take care, The Hoteling Team

By Hoteling T.,
Question:

I understand that my reservation has been cancelled. however, is my credit card refunded? the booking number is 7407875. please email me back. the next step for this process is to write a review on sitejabber that would not be glowing! thank you. carolyn

Answer:

Hello Carolyn, I've taken a deeper look into your booking and I see you've cancelled it in the arrival day. If you're cancelling the booking so close to departure date, I'm afraid we cannot refund any costs. Our suppliers allow us to return part of the booking costs only if customer is cancelling up to 7 days prior to arrival day. I can imagine that this is disappointing for you and I'm truly sorry I couldn't be more helpful. Please accept my sincere apologies. Kind regards, The Hoteling Team

By Hoteling T.,
Question:

We were miss led and booked the wrong hotel. we tried to cancel and were unable. our booking reference is 7407875. could you please refund our money for the hotel stay in kansas city? thank you. carolyn

Answer:

Hello Carolyn, Thank you for being in touch. I'm sorry to hear that this has happened to you. I can see that your booking is already cancelled. If you have any questions about this reservation, please let us know on customerservices@hoteling.com. Kind regards, The Hoteling Team

By Hoteling T.,
Question:

So i just got a cancellation from you and when i search for another hotel room, the place i rented from is still available. how is that?

Answer:

Hello Nataysha, I'm sorry to hear of the issues you've faced. Sometimes when more than one customer is looking at the same offer, a double booking can occur. Unfortunately the only resolution to avoid overbooking is to cancel reservation. We work on a live system and we're trying to do our best to keep our website up to date, however sometimes there can be a very short delay in updating hotel's availability. I can imagine that this can be unpleasant and I sincerely apologise for this situation. If you need a hand with anything, please let me know. Best regards, The Hoteling Team

By Hoteling T.,
Question:

Answer:

Hello Hiba, Please send us the name of the hotel and your question on customerservices@hoteling.com and we'll check all details for you. Many thanks, The Hoteling Team

By Hoteling T.,
Question:

Question:

Question:

I've paid for bookings for 3 rooms around us700. in march 2016 through hoteling.com for feb 2017 but just discovered the company was closed down. i checked with the hotel and learned that my bookings are still valid but the hoteling.com hadn't settled my bookings yet. please help and advise the way i can chase and claim for refund.

Question:

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