• HomeAdvisor (Powered by Angi)

HomeAdvisor (Powered by Angi)

Overview

HomeAdvisor (Powered by Angi) has a rating of 3.6 stars from 8,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeAdvisor (Powered by Angi) most frequently mention great job, next day, and timely manner. HomeAdvisor (Powered by Angi) ranks 4th among Home Improvement sites.

  • Service
    547
  • Value
    471
  • Shipping
    127
  • Returns
    166
  • Quality
    428

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.3%
Positive
65
Neutral
4
Negative
29
385
See all photos

What reviewers want you to know

Positive highlights

  • Finding trustworthy, fair and quality work is a challenge.
  • I will definitely be using Home Advisor for future projects.

Critical highlights

  • I will NEVER use Home Advisor again, as it is useless for me.
  • I call customer service HomeAdvisor the guy was hard to understand and he told me he was at home with no supervisor?
How would you rate HomeAdvisor (Powered by Angi)?
Top Positive Review

“Handyman”

Warren M.
1/21/21

Provided a list of handymen in my area with reviews, I chose one that was right for my needs and they did excellent work

Top Critical Review

“Refused to change review”

margaret m.
2/8/24

Mountain Home Remdeling in Laural MD did my roof. At first glance it looked great,so I gave a high rating. Within a short time I had stains on my ceilings, a sheet rock peeling and falling out of place. They sent someone todo a worthless repair job that lasted only a short while. I have a great deal of damage I have had to pay for broken rafters and repairs to vents system. Repair is needing to be redone where handyman supposedly fixed. Yet, Angi refused to downgrade my review.

Reviews (8,501)

Rating

Timeframe

Other

Reviews that mention popular keywords

home advisor (1808) customer service (361) credit card (155) phone number (121) quality work (46) future projects (31) right company (29) home projects (55) response time (31)
Thumbnail of user margaretm162
8 reviews
2 helpful votes
February 8th, 2024

Mountain Home Remdeling in Laural MD did my roof. At first glance it looked great,so I gave a high rating. Within a short time I had stains on my ceilings, a sheet rock peeling and falling out of place. They sent someone todo a worthless repair job that lasted only a short while. I have a great deal of damage I have had to pay for broken rafters and repairs to vents system. Repair is needing to be redone where handyman supposedly fixed. Yet, Angi refused to downgrade my review.

Tip for consumers:
Allow for honesty

Products used:
Roofing

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyl666
1 review
0 helpful votes
January 8th, 2024

Angi/CactusNectar, LLc was recommended and did a terrible job that was unprofessional, unethical with no attention to detail. They promised a bathroom remodel in 1 month, but took them 5 months. Couldn't level floor for tile installation and had to have a professional flooring company come out to do the job correctly. Everything had to be redone at least twice. Didn't clean up or do a final walk through. DO NOT RECOMMEND TO HIRE!

Tip for consumers:
Honest reviews and recommendations along with screening of their workers

Thumbnail of user rudiv11
2 reviews
6 helpful votes
January 10th, 2023

Tried to make an appointment with their recommended contractor Pavex 3x and 3x they didn't show up at the agreed time. Horrible customer service.

Products used:
None

Service
Value
Quality
Thumbnail of user scottp1186
1 review
0 helpful votes
February 23rd, 2022
Verified purchase

Got a good company way to many phone calls and emails from Angie's list
Told them to stop at least 5 times

Thumbnail of user otavioo
1 review
23 helpful votes
October 30th, 2019

They will debit your card without your approval pretty much and any money you have in your account, they won't play fair, they do not care if you get a good lead or even if you one day will get some job, their job is to bill you. I was a pro member for a month or so before I could realize that. Now and on they call me trying to make me sign up again.

Thumbnail of user joshuak200
1 review
3 helpful votes
June 9th, 2020

They attempted to rip me off big time. They sent fake leads. There were numbers where no one answers the phone. They bill for people looking for price check not even serious buyers. They are not up front with billing process. They make it sound like they will help your business grow, but you end up either breaking even or losing money. This is definitely not the company I would recommend to any contractor or business owner. They will rob you and refuse to refund you. I am warning you do not become a victim of this fraudulent company. Also, they have a pending class action lawsuit against them, and it is obvious why.

Thumbnail of user chuckk72
1 review
2 helpful votes
July 22nd, 2020

Rep called me to get us on board with HomeAdvisor. I told him what kind of remodeling we do and he said perfect and hung up on me. Nice. Used HomeAdvisor a couple years ago, Never again! It seems they only care about your money and how to soak it out of you.

Thumbnail of user yous17
1 review
0 helpful votes
December 23rd, 2020

The initial contacts were promising, but then Home Advisor kept calling my house and sold my Email address... Now getting 20-30 BS emails a day.

Thumbnail of user traceya72
1 review
3 helpful votes
August 10th, 2020

I can say I did get quick response for a concrete job I was looking to get done. Set an appointment and got a call the same day to reschedule. Home advisor call me on a follow-up so I rescheduled. Low and behold. Received the same reschedule mess 30 minutes before the 2nd appointment Torpee Creek... bad business.if you're not reliable to keep and appointment I sure don't trust you to do a good job on time. Hone advisor this contractor is giving you a bad name... I'm done trying to go through them.

Thumbnail of user richardc2133
1 review
0 helpful votes
January 21st, 2021

I used home advisor for a bath tiling project. The projected cost was less than half the actual cost. The contractor manipulated the system to get double his fee. Contact with the company was a waste of time. Take the time to find a local contractor and get a firm quote. I paid twice the fee quoted and the contractor did a very substandard job. Stay away!

Thumbnail of user ingridw47
1 review
2 helpful votes
February 18th, 2021

On Wednesday, I scheduled my kitchen cabinets to be cleaned on Saturday. The scheduled time was for 8 am. At 6am on Saturday I got an email saying they rescheduled my cleaning for Monday. I was given notice 2 hours before they were due to start. I picked the date and time as I needed it ASAP and their calendar showed appointment times for Saturday. Reason, they didn't have anyone available. Really? You didn't know this earlier. Cancelled the appointment and won't be using again.

Service
Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Ingrid, thank you for your feedback and we’re sorry if you had anything but a positive experience with us. We're here to help and would be happy to further address this with you. Please give us a call at 877-699-4736 or send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport

Thumbnail of user gailn92
1 review
0 helpful votes
October 30th, 2020
Verified purchase

Home Advisor does not always check back to see if you received a call or got a response from someone they sent your way.

Thumbnail of user gaylei8
1 review
0 helpful votes
November 16th, 2020
Verified purchase

Confusing #of emails. Few vendors to pick from. Great that i met this co.
If u dont call right away it doesn't return on subsequent emails.

Thumbnail of user jayc556
1 review
0 helpful votes
April 14th, 2021

Pro's DO NOT JOIN don't waste your money or time. Pro's are getting charged at ridiculous amounts pro's pay $400 + to join then charge $10-100 a lead. Home advisor will send 5-20 leads a day and they will send the leads to 3 other pro's to the customers home that they charged you for. I received a bill of $700 on a month I did not land any jobs.

Service
Value
Quality
Thumbnail of user dank36
HomeAdvisor -. – HomeAdvisor (Powered by Angi) Rep

Hi Jay, We're sorry to hear you haven't seen more success with your leads. We're here to help and would be happy to discuss strategies to help you see the most success with our service. Please give us a call at 877-947-3639 or send your contact info to emailus@homeadvisor.com and we will follow up. -HASupport

Thumbnail of user johnb8531
3 reviews
0 helpful votes
November 19th, 2021
Verified purchase

I don't like Home Advisor--I will seek another referral site. The referrals they offer run the gamut from good to mediocre.

Thumbnail of user trishah72
1 review
0 helpful votes
February 28th, 2022

Absolute rip off. They charged my credit card for services never provided. So where didnthe money go? Check your credit card after you use their app. They just lost a very loyal customer. Never again. Should be ashamed of themselves for stealing from people who have supported them.

Thumbnail of user jameso442
2 reviews
5 helpful votes
March 18th, 2020

I have been trying to get my screen repaired through a company called handy that home advisor connected me with. These people have sent 2 "pros" in the last 2 weeks neither of which knew what the job was before they arrived after i put specific instructions on what needed to be done. Neither of the so called pros had the tools they needed to do the job. Not the materials the tools. The last guy showed up and didn't even have a ladder! This site is a rip off. I am out my money and the job still is not done

Thumbnail of user tomj400
2 reviews
3 helpful votes
August 6th, 2020

Do not hire *******@dhillconstruction.com.
My beautiful new custom build was impacted negatively due to very poor drywall. From hangers destroying electrical wires to finishers not covering seams. This business cares little for home owners. I had stolen property, texture overspray on my tools, stained tongue and groove, bent screens and garbage debris left on my property. The garage was supposed to be textured too but the finish is so terrible and embarrassing, why bother. The owner owes me a refund but has yet to pay and my kitchen has 6 seams so visible I hate to even look at it. Do not go with this company. They are not quality oriented and do nothing to fix their work. See the pictures.

Thumbnail of user cathya156
1 review
0 helpful votes
October 12th, 2020
Verified purchase

Wonderful the referral you gave us to B&G Builders saved our backyard makeover. They listened to what we needed and have great customer service.

Thumbnail of user jamesp2156
1 review
3 helpful votes
July 14th, 2020

During the process of setting up accounts I kindly asked why they have changed their name and why all the bad press... she hung up on me My personal opinion SCAM stay away from this company

Thumbnail of user susanr1587
1 review
0 helpful votes
November 27th, 2020
Verified purchase

Was able to find contractor for kitchen remodel. He emailed me expressing interest in providing a quote so I did not have to call lots of people.

Thumbnail of user joed611
2 reviews
7 helpful votes
March 2nd, 2020

It's a RIP-off. They are tough to reach by phone, probably by design. The leads are below average. One in 5 is a serious inquiry. The rest are price shoppers who don't realize that they are costing the contractors (like me) money... or are just trying to find out how much to pay their neighbor or family member to complete the project. Home Advisor claims to help you build an online brand, but they are really trying to boost their own brand on the backs of hard working small businesses... and if you leave them... all those reviews you worked so hard to get... belong to them. So, as a contractor, think hard before you jump on with Home Advisor. As a shopper, consider finding local contractors by scrolling down a few links on your search. Finding your local contractor without using Home Advisor will save them some money and it will likely be reflected in a lower price point because the contractor won't have to pay to call you.

Thumbnail of user patriciac1313
2 reviews
7 helpful votes
October 14th, 2020
Verified purchase

Very good experience! Multiple vendors to choose from and can negotiate your own price. I will continue to use HomeAdvisor for home projects.

Thumbnail of user williamw1631
2 reviews
1 helpful vote
October 5th, 2020

Worthless company Will steal your money and not refund anything not even sticking to the their own refund policies. Too many customer service reps with a personal opinion which has no business in the business field Just do yourself a favor and find any other way to advertise

Thumbnail of user maryb5208
1 review
0 helpful votes
January 11th, 2023

I was charged the same amout $150.74 by both Angi and Home Advisor for the same service. There is no way to talk to anyone. I canceled the Handyman service with both Angi and Home Advisor and was charged $54.99 by Home Advisor. I have contested both chargees. I will never do business with either of them again. One requests generates numerous phone calls from both companies. It is a shame. Angi used to be a great rescourse.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

Company Representative

Thumbnail of user marilynm450
Marilyn M.
Customer Support
Typically does not respond to reviews

How do I know I can trust these reviews about HomeAdvisor (Powered by Angi)?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HomeAdvisor (Powered by Angi)?