GiftRocket Questions & Answers

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My virtual card continues is getting declined, why?

asked by Rosalind F. on 5/20/20

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Received my gift code which was 12 characters long, when I input the code I got an error that says the gift code is only 9 characters /-need help
Can I use my gift rocket card at Grinnells restaurant Rochester NY and if I can how do i redeem it
It has been 6 days since then and no money, no call back, no email back
I was sent 100 dollars through gift rocket. I chose the option to transfer to bank account and it stated "Will be available in 1-2 business days.
Is it likely you will get your refund when you are notified that your giftrocket purchase was canceled?
How can I check my balance on this card? It's weird that I can't call a number or enter my number on the website
The person I gifted the card to tried to redeem it and the business said they don't have an agreement with gift rocket and wouldn't take the gift card
When I enter the gift code, I am led to a gift card for a different merchant. How can I redeem the $50.00 gift for the correct merchant?
When does my card get charged? When I buy the gift card or when it's being redeemed?

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