Orchard FAQ | Sitejabber

Question:

How quickly will i get results and what is cost to unlock a samsung galaxy j2 How quickly will i get results and what is cost to unlock a samsung galaxy j2

Answer:

Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at support@getorchard.com.

By OrchardSupport -., over a year old

Question:

Are the phones easy to start up? meaning creating my own icoulds Are the phones easy to start up? meaning creating my own icoulds

Answer:

Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/

By OrchardSupport -. over a year old

Question:

Hi, my i phone 6 is broken, it just stopped working suddenly during the night. do they also buy phones which are not running anymore ? thx Hi, my i phone 6 is broken, it just stopped working suddenly during the night. do they also buy phones which are not running anymore ? thx

Answer:

Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/

By OrchardSupport -. over a year old

Question:

I would like to inquire about the warranty and what happens if the phone has performance problems when you receive it ? I would like to inquire about the warranty and what happens if the phone has performance problems when you receive it ?

Answer:

Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)

By Alex S., over a year old

Question:

Cosmetically, i'm more concerned about the screen having any scratches or dead pixels than i am about minor scuffs and scratches on the back/body of the phone, since i'll have a cover on it. i'm confused by: good, very good, like new. what exactly do these assure in terms of screen quality? Cosmetically, i'm more concerned about the screen having any scratches or dead pixels than i am about minor scuffs and scratches on the back/body of the phone, since i'll have a cover on it. i'm confused by: good, very good, like new. what exactly do these assure in terms of screen quality?

Answer:

Hi Dave, thanks for reaching out! If there are any imperfections on the front screen, none of these imperfections will be visible when your screen is illuminated. Here's a link to an FAQ article that elaborates on Good, Very Good, and Like New phones. https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/

By OrchardSupport -. over a year old

Question:

When buying any iphone from orchard, does the phone come with the accessories (charging cable, charging block, earbuds ) or does it just come with the phone itself? When buying any iphone from orchard, does the phone come with the accessories (charging cable, charging block, earbuds ) or does it just come with the phone itself?

Answer:

Hi Jason, Thanks so much for reaching out about our phones! Accessories, like chargers and earpods, are sold separately. You can add these onto your order at checkout. Hope this helps!

By OrchardSupport -. over a year old

Question:

I tried buying and unlock code but the system isnt taking my paymeny aand i av already sent an email but to no avail/ no reply. I tried buying and unlock code but the system isnt taking my paymeny aand i av already sent an email but to no avail/ no reply.

Answer:

Hi Kizo, It seems you may have reached out on the wrong page here. Orchard does not actually provide unlock codes. Best of luck!

By OrchardSupport -. over a year old

Question:

I'm looking for a iphone 6 and want to sell my 4s. do you have any in stock? I'm looking for a iphone 6 and want to sell my 4s. do you have any in stock?

Answer:

Hi Shelley, thanks for reaching out! We have quite a few iPhone 6's for sale. You can check them out here: https://www.getorchard.com/iphone-6-for-sale/

By OrchardSupport -. over a year old

Question:

I have an iphone 6 that i would like to sell what are the steps? I have an iphone 6 that i would like to sell what are the steps?

Answer:

Hi Cheryl, First thing that you should do is download and run the Orchard app on the phone! This will give you an estimate, and instructions on how to send it to us. You can find it on the App Store by searching "Orchard" :)

By OrchardSupport -. over a year old

Question:

Your site states that an unlocked 6 plus will work on a verizon plan, is this correct? Your site states that an unlocked 6 plus will work on a verizon plan, is this correct?

Answer:

Hi Tullio, We apologize for the very delayed response. To answer your question, it is case-by-case whether an unlocked iPhone 6 Plus can work on Verizon. We list any carrier restrictions in an asterisk underneath the description of the phone.

By OrchardSupport -. over a year old

Orchard Questions & Answers

How quickly will i get results and what is cost to unlock a samsung galaxy j2 How quickly will i get results and what is cost to unlock a samsung galaxy j2

Are the phones easy to start up? meaning creating my own icoulds Are the phones easy to start up? meaning creating my own icoulds

Hi, my i phone 6 is broken, it just stopped working suddenly during the night. do they also buy phones which are not running anymore ? thx Hi, my i phone 6 is broken, it just stopped working suddenly during the night. do they also buy phones which are not running anymore ? thx

I would like to inquire about the warranty and what happens if the phone has performance problems when you receive it ? I would like to inquire about the warranty and what happens if the phone has performance problems when you receive it ?

I tried buying and unlock code but the system isnt taking my paymeny aand i av already sent an email but to no avail/ no reply. I tried buying and unlock code but the system isnt taking my paymeny aand i av already sent an email but to no avail/ no reply.

I'm looking for a iphone 6 and want to sell my 4s. do you have any in stock? I'm looking for a iphone 6 and want to sell my 4s. do you have any in stock?

I have an iphone 6 that i would like to sell what are the steps? I have an iphone 6 that i would like to sell what are the steps?

Your site states that an unlocked 6 plus will work on a verizon plan, is this correct? Your site states that an unlocked 6 plus will work on a verizon plan, is this correct?

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