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Gearbest
Questions & Answers

10,712 reviews

Here’s what buyers have asked with answers from Gearbest staff and previous consumers.

316
questions answered
0%
answered within 1 day
Question:

WE TAKIE PAY PAL FROMMIE, WE NO LUV YOU LONG TIME, SHORT TIME, NO TIME. ENJOY MY MONEY YOU STOLE... PAY PAL NO LUV YOU AT ALL SOON. SOON YOU SPEND BIG MONEY TO CHANGE NAME, WE TRACK YOU, PAYPAL STILL FIND YOU AND SAY NO DO BIZZ WITH THIEVES. YOU OWE ME DOOGEE F3 PRO IN WHITE... SEND PHONE IN WORKING ORDER, WE TALK.

Answer:
Hi Adam, i have ordered over 25 items and all were drones and never had a problem, there support is great i write a ticket and they answer with in one day i had minor issues and i called them at 1 917 621 0925 and they always answer and solved it; but you have to call after 10 pm from here in the USA,, YOU might have to try a few times but they do pick up, i give them ***** i hope this helped, Kevin
By Kevin u., over a year old
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Question:

I want information on order number W1510101702182123W1510101702182123 i took a bet on ordering from GearBest and many other people have said GearBest is untrustworthy so please hurry up and deliver my items or refund my money.

Answer:
You were right when you said you took a bet on ordering from Gearbest, and unfortunately you lost. I hope it wasn't a big dollar order and if by chance you do receive your order, there is an even bigger chance that it might work and if it does work, don't hold your breathe cuz it won't last for more than two or three days. Sorry, but your not the only one who gave hard earned money to this overseas scam.
By Kevin O., over a year old
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Question:

Hi i want to order Lenovo k3 Note fablet from GEARBEST bebsite, and i wante to make sure before biging this mobile is it safe to bye any thing from this site?

Answer:
I paid extra for the fast shipping almost a month ago - still no item. Customer service is terrible. Their minion on this site responded to my review to GearBest: so sorry, please email customer service so we can help, etc. That was 5 days ago - no response. This is after multiple rounds with them on their support page with no resolution (prompting my review here). I'm happy for all you guys that get your stuff right away but for me, I am very disappointed.
By David M., over a year old
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Question:

We apologize with this delay and sincerely regret you have not received your order. Unfortunately it appears that your order has been lost on the way. After reviewing your order, we found out you haven't purchased any insurance during the check-out. We will still do our best to help you. Therefore here are the best solutions we can offer you: 1)Refund 50% of the product to your paypal account or credit card The product value is 49.18USD we can refund 25.00usd back to you. 2) 70% refund to wallet In that case we refund 70% of the product price on your wallet for further shopping on our store 3) Reship the order We can reship the order. For this, please kindly send us 50 % of the order value so that we can arrange the shipment. Please kindly let us know your decision. Once again we apologize for any inconvenience caused. We appreciate your understanding. Best Regards Elie GIVE MY Full Refund. I do not want to do business with a bogus company like yours.

Answer:
Wow... holy shit, dude. They lose it and YOU have to claim responsibility for it? Yeah... no business with these jokers anymore.
By Shawn C., over a year old
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Question:

I actually bought items or logged in using my facebook account but now i cant view the order that i initially paid for. That login option is not responding anymore and am getting frustrated because i have already sent a lot of messages using the live chat option...

Answer:
Because this company is bogus and they will give you a false hope of delivery but will receive nothing even you paid already.
By J L., over a year old
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Question:

Do you have a T-Mobile Flipphone available.? Reply to judecor@hebworld.com Thank you for a prompt response. Judith Braunstein Aurora,Colorado

Question:

Hello, We are From Dealteria .We are best known for Problems Solving Products.We have a wide collection of such unique products. One of our products

Question:

mainly of gearbets, I have not yet contacted any buyer within the application, I have known buyers from YouTube

Question:

do you take paypal for payment

Answer:
Yes, paypal is an accepted payment method on Gearbest.
By Tope N., over a year old
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Question:

Are there other similar companies to Pt.GearBest that are less expensive or better?

Answer:
GEARBEST TEM BOMS PREÇO, COM GRANDE QUALIDADE RECUMENDO GEARBEST. FAÇO COMPRAS EM VARIAS LOJAS ONLINE MAS ELETRONICA NAÕ A COMO GEARBEST
By benjamim b., over a year old
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