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Gearbest
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10,712 reviews
350 questions & answers

We apologize with this delay and sincerely regret you have not received your order. Unfortunately it appears that your order has been lost on the way. After reviewing your order, we found out you haven't purchased any insurance during the check-out. We will still do our best to help you. Therefore here are the best solutions we can offer you: 1)Refund 50% of the product to your paypal account or credit card The product value is 49.18USD we can refund 25.00usd back to you. 2) 70% refund to wallet In that case we refund 70% of the product price on your wallet for further shopping on our store 3) Reship the order We can reship the order. For this, please kindly send us 50 % of the order value so that we can arrange the shipment. Please kindly let us know your decision. Once again we apologize for any inconvenience caused. We appreciate your understanding. Best Regards Elie GIVE MY Full Refund. I do not want to do business with a bogus company like yours.

Asked by J L. on 5/27/2015

3 Answers
Shawn C.6/2/2015
Wow... holy shit, dude. They lose it and YOU have to claim responsibility for it? Yeah... no business with these jokers anymore.
Den L.9/23/2015
Option 1: You lost 50% + "existing upset"
Options 2: You lost 100% + further upset
Options 3: You lost 100% + further upset + further annoying + further upset...

Basically the best case is if you can get something more than 50% back.
loni g.6/21/2015
A company that takes advantage of the fact that you did not pay for insurance, claims the order was lost during shipping, and then suggests to keep a percentage of your payment - what a joke! Do not deal with these guys or else you will lose your money.

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