From You Flowers Questions & Answers

Here’s what consumers have asked with answers from From You Flowers staff and previous consumers.

20 questions answered

10% answered in 1 day

Question:

My order was not delivered today as promised! order number is 407210395 My order was not delivered today as promised! order number is 407210395

Answer:

That's how this company works. You can't trust a date that they've promised they'll meet. I'd get a refund, and shop elsewhere.

By Jenny O. over a year old

Question:

I would like to get an update on my order I would like to get an update on my order

Answer:

They gave me an update after they were not delivered on time... Then they didn't deliver them anyway.

By Reed P. over a year old

Question:

You have lots of negative reviews about non delivery if this is the case i am cancelling my order You have lots of negative reviews about non delivery if this is the case i am cancelling my order

Answer:

I would. Had the most horrible experience today. Paid for expedited handling amd delivery before noon. Finally arrived at 1030pm. No call, no doorbell, no response from the company

By Jay B. over a year old

Question:

Why do you still advertise "same day" delivery and not follow through?! Why do you still advertise "same day" delivery and not follow through?!

Answer:

Because they are scammy as hell! According to their own customer service rep, they couldn't even find florist in NJ. That would deliver their crappy flowers.

By Reed P. over a year old

Question:

My order was canceled due to rural address after i had already made payment by credit card.i was promised my card would be credited.where is my credit

Answer:

Did you ever get your money back? I just got the email saying It would take 1-3 days. Hoping I will actully see my money get back to me

By McKenna S. over a year old

Question:

Hey i have ? i order flowers on thursday and today is tuesday and the person has not yet receive the flowers.delivery date was supposed to be 05/13 Hey i have ? i order flowers on thursday and today is tuesday and the person has not yet receive the flowers.delivery date was supposed to be 05/13

Answer:

I ordered flower on the 14th, to be delivered on the 15th, and today is the 17th, and still now flowers! After them changing the delivery date on me three times, empty promises, still no flowers! Told me that they can't find anyone to deliver them, really? Gave me the runaround and a bunch of excuses! Finally cancelled order today.

By Kimberly H. over a year old

Question:

Can you tell me how the personalized vase is made and what it's made of Can you tell me how the personalized vase is made and what it's made of

Answer:

It's a clear glass jar with a beautiful pink ribbon bow.

By MARICIA M. over a year old

Question:

Need to get answers concerning my order Need to get answers concerning my order

Answer:

What condition will the flowers be when finally arriving. Left on Dec 30trh. Today is January 1, have not arrived.

By Marie A. over a year old

Question:

Ordered flowers for delivery on march 11,2016. flowers have not arrived. Ordered flowers for delivery on march 11,2016. flowers have not arrived.

Answer:

I ordered mine weather is supposed to be delivered on Friday and it's now Sunday. Now they say it's going to be delivered Monday and I still haven't received the flowers.

By Ryan C. over a year old

Question:

I am very disappointed with the services provided. there was no message on the card so recipient didn't know that we send them gifts until we ask them if they received it. i ordered green plant however classic peace lily was sent. this is completely unacceptable. and on the top of all, i received a false email from wecare@fromyouflowers.com informing that recipient received the flowers on december 21,2015 however it was delivered on december 22,2015 - a day after the occasion. i was charged for same day delivery however it was delivered a day later. i expect a refund as not even one thing was done in a right way. i tried to call customer service and talk to them. i was on hold for an hour almost but no replies. just a disaster experience all together. i need the explanation and my money back since a wrong item was delivered on wrong date without my note or even name. shishir. I am very disappointed with the services provided. there was no message on the card so recipient didn't know that we send them gifts until we ask them if they received it. i ordered green plant however classic peace lily was sent. this is completely unacceptable. and on the top of all, i received a false email from wecare@fromyouflowers.com informing that recipient received the flowers on december 21,2015 however it was delivered on december 22,2015 - a day after the occasion. i was charged for same day delivery however it was delivered a day later. i expect a refund as not even one thing was done in a right way. i tried to call customer service and talk to them. i was on hold for an hour almost but no replies. just a disaster experience all together. i need the explanation and my money back since a wrong item was delivered on wrong date without my note or even name. shishir.

Answer:

You might call your credit card company and explain to them what happened. They are usually pretty good working with their customers and can assist in a refund for you.

By George B. over a year old

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From You Flowers Questions & Answers

My order was not delivered today as promised! order number is 407210395 My order was not delivered today as promised! order number is 407210395

I would like to get an update on my order I would like to get an update on my order

You have lots of negative reviews about non delivery if this is the case i am cancelling my order You have lots of negative reviews about non delivery if this is the case i am cancelling my order

Why do you still advertise "same day" delivery and not follow through?! Why do you still advertise "same day" delivery and not follow through?!

Hey i have ? i order flowers on thursday and today is tuesday and the person has not yet receive the flowers.delivery date was supposed to be 05/13 Hey i have ? i order flowers on thursday and today is tuesday and the person has not yet receive the flowers.delivery date was supposed to be 05/13

Can you tell me how the personalized vase is made and what it's made of Can you tell me how the personalized vase is made and what it's made of

Need to get answers concerning my order Need to get answers concerning my order

Ordered flowers for delivery on march 11,2016. flowers have not arrived. Ordered flowers for delivery on march 11,2016. flowers have not arrived.

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