Fashion Nova Questions & Answers

An email to customer service will cancel the charge. Or maybe you can also dispute it with your bank? Regardless, Fashion Nova only gives refund for store credit, they never return actual funds, only money you can reuse with them and them alone. I suggest to people to just put the credit on a gift card and give the gift card to a friend who shops there and can pay you in cash.

I recently bought fashion nova lingerie and it was perfect but I also read the reviews before purchasing it and it had wonderful reviews

They don't do exchanges, only e-gift cards. Check your email to see if they've sent you an email. If not, reach out to customer service.

Shipping took almost a month and I had to pay for return shipping which was $21.98.

To be honest... I hope you do... My daughter didn't get her order at all... and I am fighting to get a full refund

No this company is absolute bull$#*!. I ordered 4 items and received an email a week later saying my order was delayed and I could cancel and get a refund if I didn't want to wait. I canceled my order the same day. The next day I recieved an email saying half of my order has shipped and the other half couldn't and I would be refunded. However I didn't want the entire order anymore and I still haven't been refunded for any of it. They won't answer any of my emails and their phone number doesn't work. Absolutely ridiculous. Do not order from here

My 2 day shipping was ordered a week ago and I didn't even get an email saying my order was shipped yet. NEVER AGAIN!

I think they count only bussines days... so i guess it will be Monday for you

Just keep emailing. It would be useful if you have the e-mail records to show that you've at least tried several times to settle things with them. You can try filing a dispute with your credit card company and they can use those e-mails as evidence. I hope you get your money back!

Yeah, its part of their scam routine. They ripped me off too. Ordered heels, got ugly black crop top