Fabletics Questions & Answers

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Here’s what consumers have asked with answers from Fabletics staff and previous consumers.

84 questions answered
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Question:

Reviews are concerning. i haven't received my order yet and if i am unhappy i certainly do not want anything else. i ordered over a week ago. still no iutfit(s) jeani paulson

Answer:

Hello! This is from the Fabletics team. We know that this question was raised years ago, but we would like to address it. We always encourage our dear members to send back the items they've received whenever they are unsatisfied. You are given a 90 days' timeframe from the delivery date of the item(s) to take advantage of it. You can exchange the item for a different size/color. Or you can process a return for a store credit refund which you can use for your future orders. The credits will automatically be applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can initiate the return/exchange online. Just log in to your Fabletics account, and click on Order History under the Account tab. All of the details about making returns are here: https://www.fabletics.com/shipping.

By Zeth B.,
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Question:

How do i cancel my shipment for next month?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised years ago, but we would like to address it. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

By Zeth B.,
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Question:

Do i have to "skip this month" the month that i sign up for vip? i'm wondering because i signed up between the 1st and 5th of this month, and i'm not sure if i'll be charged or not.

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

By Zeth B.,
See more answers (2)
Question:

How do i turn a month off. i just put in my first order and do not want a feb order also... i need to wait until march.

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

By Zeth B.,
See more answers (2)

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