Fabletics Questions & Answers

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. We always cater to all styles as much as we can. We always want to make sure that we are able to meet your preferred selections. You can check our new products which are available on the 1st of every month, and from time to time, our selections will be available mid-month. We'll also email you about any new releases so we suggest to please log in within the first few days of the month to find your favorites.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. You may cancel your membership at any time if you're not completely satisfied with your VIP membership. Our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. You can still use the credits for your future purchases. The credits should automatically apply to your cart on any orders of $59.95 USD or above. We occasionally have sales that allow the use of credits for the promotion. You can always review the terms and conditions of the sale if you want to know if credits can be applied.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. You may cancel your membership at any time if you're not completely satisfied with your VIP membership. Our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. The skipping period is always available from the 1st to the 5th day of each month. You can skip online. The skip button can be found at the top of your 'My Outfits' page (the page will shift downwards to focus first on new outfits, but you can scroll upwards to view the skip button). If on the mobile site, the skip button is found on your 'My Account' section, accessible by clicking the icon in the upper left corner of the mobile site. We also send monthly reminders (on the 1st and 5th day with the monthly collection) about you being a VIP Member and reminding you to skip. Please check the spam or junk mail as the emails we send sometimes get filtered reaching your inbox. You can set a reminder on your phone from 1st to 5th of the month to skip.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. We always encourage our dear members to send back the items they've received whenever they are unsatisfied. You are given a 90 days' timeframe from the delivery date of the item(s) to take advantage of it. You can exchange the item for a different size/color. Or you can process a return for a store credit refund which you can use for your future orders. You can initiate the return/exchange online. Just log in to your Fabletics account, and click on Order History under the Account tab. All of the details about making returns are here: https://www.fabletics.com/shipping.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. During your initial purchase, you are given two options, either to checkout as a VIP member or Guest. If you chose the VIP option, you'd receive your first order at a discount and be enrolled in our VIP membership. If you don't want to be a VIP member, simply check out with us as a Guest. You may cancel your membership at any time if you're not completely satisfied with your VIP membership. Our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. If you have some questions, our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. The skipping period is always available from the 1st to the 5th day of each month. You can skip online. The skip button can be found at the top of your 'My Outfits' page (the page will shift downwards to focus first on new outfits, but you can scroll upwards to view the skip button). If on the mobile site, the skip button is found on your 'My Account' section, accessible by clicking the icon in the upper left corner of the mobile site. We also send monthly reminders (on the 1st and 5th day with the monthly collection) about you being a VIP Member and reminding you to skip. Please check the spam or junk mail as the emails we send sometimes get filtered reaching your inbox. You can set a reminder on your phone from 1st to 5th of the month to skip.