Fabletics Questions & Answers

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Here’s what consumers have asked with answers from Fabletics staff and previous consumers.

84 questions answered
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Question:

Do you get charged for canceling your account?

Answer:

No you don't. I also got a refund which I asked for.

By Lorraine B.
See more answers (14)
Question:

Unsure of why i have just had $67.58 out of my account from fabletics?!?!?! shocked and frustrated that they would charge me without asking me?! looking at the reviews this has happened to other people to, what did you do? did you get the money back?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. During your initial purchase, you are given two options, either to checkout as a VIP member or Guest. If you chose the VIP option, you'd receive your first order at a discount and be enrolled in our VIP membership. If you don't want to be a VIP member, simply check out with us as a Guest. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

By Zeth B.,
See more answers (10)
Question:

How can you be charged for product and service you dont receive?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised years ago, but we would like to address it. Regarding your concern, our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

By Zeth B.,
See more answers (9)
Question:

Answer:

Hello! This is from the Fabletics team. We know that this question was raised years ago, but we would like to address it. For further assistance, our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

By Zeth B.,
See more answers (6)
Question:

If you haven't bought anything from fabletics upon signing up for a membership, will it charge you? i haven't given any details but my email address... i thought i would check the reviews first and see and i definitely don't want this membership...

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. During your initial purchase, you are given two options, either to checkout as a VIP member or Guest. If you chose the VIP option, you'd receive your first order at a discount and be enrolled in our VIP membership. If you don't want to be a VIP member, simply check out with us as a Guest. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

By Zeth B.,
See more answers (4)
Question:

How do i use my reward points?

Answer:

Log in to your account, go to account and my rewards and select the item you want. If it is available in your size you add it to your cart using points.

By Janina S.
See more answers (4)
Question:

I placed an order from fabletics and cancelled my account after a few hours. does anybody know if i will still receive the order?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. Yes, your order is still going to be delivered. During your initial purchase, you are given two options, either to checkout as a VIP member or Guest. If you chose the VIP option, you'd receive your first order at a discount and be enrolled in our VIP membership. If you don't want to be a VIP member, simply check out with us as a Guest.

By Zeth B.,
See more answers (3)
Question:

How do i cancel a vip thing when i didn't know i signed up for one?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. You may cancel your membership at any time if you're not completely satisfied with your VIP membership. Our Member Services department can assist via Live Chat or by phone if preferred: https://www.fabletics.com/help/faq.

By Zeth B.,
See more answers (3)
Question:

I can't track my order. is the website down again?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. Orders are processed within 0-2 business days (weekends not included) from our warehouse for fulfilling and packaging. If your order is sent via standard shipping, orders usually arrive within 6-10 business days, and rush shipments will take 2-3 business days after it ships. You can also check on the status of your order online for future reference. Just log in to your account online, and click on 'Order History' under the Account tab. Select the order number and check on the status of your shipping. You may also utilize our Facebook- Messenger to check the status of your purchase.

By Zeth B.,
See more answers (3)
Question:

With the in initial 2 for $24 purchase, will i be charged for the vip membership?

Answer:

Hello! This is from the Fabletics team. We know that this question was raised over a year ago, but we would like to address it. No, you will not be charged for any other fees. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. On the 6th of each month, you'll be charged $59.95 for your exclusive membership benefits. These benefits include a promotional member credit which unlocks our best savings when redeemed. Member credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store. If you don't want a credit, please visit the site between the 1st and 5th of the month, click "Skip the Month", and you won't be charged. More details here: https://www.fabletics.com/nmp/how-it-works.

By Zeth B.,
See more answers (3)

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