DressWE FAQ | Sitejabber

Question:

I ordered 2 dresses online from you. one was supposed to be a long gown in champagne color and the other was a short dress with black background and champagne appliques. when i received the dresses the colors were switched with the long gown being black and the short one all champagne color. plus they were both way too large! i did not like them at all. so i looked at your return policy and saw they needed to be returned within 7 days. i emailed your customer service and did not receive an answer for 3 days so i went ahead and returned the items in the original package at my cost. then i receive an email saying i need to send pictures. when i wrote back they said i am now only going to receive 30% of the purchase price back! i think this is ridiculous as i did what the policy stated. I ordered 2 dresses online from you. one was supposed to be a long gown in champagne color and the other was a short dress with black background and champagne appliques. when i received the dresses the colors were switched with the long gown being black and the short one all champagne color. plus they were both way too large! i did not like them at all. so i looked at your return policy and saw they needed to be returned within 7 days. i emailed your customer service and did not receive an answer for 3 days so i went ahead and returned the items in the original package at my cost. then i receive an email saying i need to send pictures. when i wrote back they said i am now only going to receive 30% of the purchase price back! i think this is ridiculous as i did what the policy stated.

Answer:

I would contact my credit card company and dispute the charges. I got my credit card company involved, internet fraud unit, PayPal, etc. By the time I was done they refunded my whole amount.

By ROBERTA R. over a year old

Question:

Are the wedding dresses cut small or true to the size Are the wedding dresses cut small or true to the size

Answer:

Hi, dear friend, Thanks for your question here. Hope you could kindly understand that manufacturers make all the items according to the size chart on our website, and if you had checked the size chart before placing the order, you should have received the dress that will fit you properly! Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

I'm getting married... and i love this dress that i seen on the site... how is the material? does it feel cheap? I'm getting married... and i love this dress that i seen on the site... how is the material? does it feel cheap?

Answer:

Dear Octavia, Thank you for the question here. The material are good. It is look just the same as the item picture. Please feel free to make order. You can also email us at info@dresswe.com. Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

Is angela mall the same company as sweet dressy? does anyone know? Is angela mall the same company as sweet dressy? does anyone know?

Answer:

Dear Nikki, Thanks for your question here. We are so sorry that we don't know what is "angela mall". You can also write to service@dresswe.com or info@dresswe.com if you have any questions about our service. Looking forward to your reply. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

Why am i not able to get a refund on the dress when it states on the website " you can receive a refund or exchange? Why am i not able to get a refund on the dress when it states on the website " you can receive a refund or exchange?

Answer:

Hi dear, I am so sorry for this. Would you mind to offer me your login email address or your order number? We will be more than happy to double check this for you. You can also email us at info@dresswe.com. Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

Hello, i ordered a dress yesterday and as i was on my account it was saying that my order has been placed on hold and someone from the company has been trying to reach me but i haven't received any calls nor emails. my card was already charged. please help me. i have sent three messages to the company from the website and no reply back yet. please help me!!!! my daughter have prom may 20th and i did a rush on the order. Hello, i ordered a dress yesterday and as i was on my account it was saying that my order has been placed on hold and someone from the company has been trying to reach me but i haven't received any calls nor emails. my card was already charged. please help me. i have sent three messages to the company from the website and no reply back yet. please help me!!!! my daughter have prom may 20th and i did a rush on the order.

Answer:

Hello Monique, Could you please email us at info@dresswe.com with your order number? We will double check this for you.

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

What is the return address to send a dress back? What is the return address to send a dress back?

Answer:

Hello Sara, Thank you for the question here. Regarding our return shipping address, please feel free to contact our customer service team at service@dresswe.com or calling at +86-29-68805070 for help.

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

I wanted to buy a wedding dress from this website, however after looking at the reviews i'm not sure if i should or should not buy from here? can you help?

Answer:

I would never order from them again. Ordered an XXL dress and it is about a size 7. The quality was very poor - print pattern did not come close to matching. Contacted them to return it. Spent $22.75 in postage to return to China to the address they gave me. Package came back 6 months later address unknown. Basically out $100.

By LINDA U. over a year old

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Question:

If i order a dress from you, do you make them to my exact measurements, or would i need to get it tailored by a local seamstress. If i order a dress from you, do you make them to my exact measurements, or would i need to get it tailored by a local seamstress.

Answer:

Hello dear, Thank you so for the question here. We have our size chart on the item page. Please feel free to check it before order is placed. Thanks.

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

Hi do you deliver the item in time or not please be clear before to order? Hi do you deliver the item in time or not please be clear before to order?

Answer:

Hi, dear friend, Thanks for your question here. Delivery time varies from shipping methods. For example, DHL takes 2-4 business days, while EMS takes 3-8 business days. More details, please feel free to visit below link. http://www.dresswe.com/help/processing-time-260.html#detail1 Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

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DressWE Questions & Answers

Are the wedding dresses cut small or true to the size Are the wedding dresses cut small or true to the size

I'm getting married... and i love this dress that i seen on the site... how is the material? does it feel cheap? I'm getting married... and i love this dress that i seen on the site... how is the material? does it feel cheap?

Is angela mall the same company as sweet dressy? does anyone know? Is angela mall the same company as sweet dressy? does anyone know?

Why am i not able to get a refund on the dress when it states on the website " you can receive a refund or exchange? Why am i not able to get a refund on the dress when it states on the website " you can receive a refund or exchange?

What is the return address to send a dress back? What is the return address to send a dress back?

I wanted to buy a wedding dress from this website, however after looking at the reviews i'm not sure if i should or should not buy from here? can you help?

If i order a dress from you, do you make them to my exact measurements, or would i need to get it tailored by a local seamstress. If i order a dress from you, do you make them to my exact measurements, or would i need to get it tailored by a local seamstress.

Hi do you deliver the item in time or not please be clear before to order? Hi do you deliver the item in time or not please be clear before to order?

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