Hello Monique,

Could you please email us at info@dresswe.com with your order number? We will double check this for you.

Have you tried a live chat? They did the same thing to me--I had to open a live chat twice with them after they ignored my emails. I gave them my order number, they gave me a link to a bad site so I just kept pestering them until they finally gave me some information. Or open up a dispute with them. The dress took three weeks to arrive and needless to say, I didn't wear it to the prom because it was horrible. I hope your dress looks better, but I would start looking at other dresses if I were you (their dresses aren't as described). I'm sorry-- I can totally relate to what you're going through!