Dear,
Thanks for your question here.
Could you kindly offer your correct order number so I can help you? Our order number should be six numbers, just like this, 261546.
And could you kindly send us clear actual photos of the dress you received, the photos are taken in the natural light so that we can make clear what's the problem with the dress and solve the problem for you?
You can send us the pictures in the attachment via e-mail(info@dresswe.com).
After we check the pictures of the actual dress, we can give you a satisfactory answer about this issue.
Thanks for your kindly cooperation.
Looking forward to your reply.