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DealsMachine Questions & Answers

369 reviews
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Here’s what consumers have asked with answers from DealsMachine staff and previous consumers.

46 questions answered
15% answered in 1 day
Question:

Why you do not give me a ticket so i can contact the customer service for an issue related to my order dd1511191310126154?

Answer:

Dear Maria, Thank you for your question. We had contacted you in the support ticket, please keep communication there. Please rest assured that we will do our best for better service. Best Regards Dealsmachine Customer Service

By Dealsmachine S.,
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Question:

I asked before shipment to change method, you agreed to a different shipping method and cost from what i wanted. however according to them i was able to change the shipping method as long as the product was not shipped.so i changed the shipping method from express to extensive and as a result the total cost was reduced. they promised to satisfy my request and refund the fee after the product was shipped. although they promised that after 2 days i got an email that was telling me that my purchase was shipped with the express method and her cost and that i will receive it between 10-25 business days which is the waiting period for the extensive method, and my money not gives back.

Answer:

Dear Maria, Thank you for your question. We had contacted you in the support ticket, please keep communication there. Please rest assured that we will do our best for better service. Best Regards Dealsmachine Customer Service

By Dealsmachine S.,
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Question:

Answer:

Dear Maria, Thank you for your question. We had contacted you in the support ticket, please keep communication there. Please rest assured that we will do our best for better service. Best Regards Dealsmachine Customer Service

By Dealsmachine S.,
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Question:

Hi i can see by the reviews, you have a big problem or you not worry about after sales, i have a phone to have replace or refund and an getting the same as the others, get no proper answer and have ordered more which worries me now. kind regards graham & ying

Answer:

Dear Graham, Thank you for your question, we apologize for this issue. Can you provide us your order number? After we had confirmed, we will arrange solution for you. Looking forward to hearing from you. Best Regards Dealsmachine Customer Service

By Dealsmachine S.,
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Question:

I am still waiting for a refund & a response to my email requesting it. it's been 10 days since i paid over $100 for a tablet, case & cover and they were not sent & i was not told. order # d1510130022453693. it is disgusting how this company treats their customers and just ignores them once they our money. why won't you give my money back?

Answer:

Dear Corinne, Thank you for your question. We had applied refund for you at 2015-10-23, please check your account with refund id: 94D********8, if you have any further concern, please contact us at http://support.dealsmachine.com/?lang=en Best Regards Dealsmachine Customer Service

By Dealsmachine S.,
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Question:

Dear, i would like to order ulefone be touch 2. it is possible to make the payment in two transactions over paypal. the first transaction would be about 50usd and in second the rest in some seconds. and can you put in the package a bill about 50usd so i must not pay big tax, and on the package please only mark gift.?

Answer:

Read the reply from Bob s and take it seriously, shop at home and be safe.

By richard b.
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Question:

I will like to know when will i receive my package

Answer:

Will you receive anything? Not likely.

By richard b.
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Question:

Why do you collect payment first when most of your products are not available or back ordered? isn't that cheating? and i know all your positive reviews are fake because of the bad english. why so dishonest?

Answer:

So true Kimchee, most of the positive postings are definitely chinglish and therefore submitted by deals machine staff.

By richard b.
Question:

Pero yo porq tengo q enviar toda la informacion mía con ellos ya se les pago q no? ahora mande la orden y si no pues a cancelar y q devuelvan el pago y se acabo

Answer:

Dear Juan i., Thank you for bringing the issue to our attention. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dealsmachine.com/?lang=en. We very much regret for this inconvenience. Best Regards Dealsmachine Customer Service

By Dealsmachine S.,
Question:

Answer:

Dear Jacques, Thank you for your question. We had checked that your order information and confirmed it had been lost, therefore, we had applied refund for you, please check your account. Thank you for your support. Best Regards Dealsmachine Customer Service

By Dealsmachine S.,

Can’t see your question? Ask to get answers from the DealsMachine staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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